Tram Haus Lodge 830 North Village Road, Jay, VT 05859

"Clean, comfortable accommodation for large groups that opens right up to the lifts. We stayed in a suite for 6+ people and were happy that there are three full sized bathrooms. The kitchen is equipped with flatware, plates, cups, basic pots and pans, a kettle and keurig. Your mileage may vary with items like a chefs/ pairing knife. Pantry items like cooking oil are not guaranteed - it would be best to bring your own."

"Just came back from a week at Jay Peak, our family goes every year for a week. We live right outside of NYC and we go there because you literally can’t beat the skiing. By far the best mountain to ski in the east. Every year we have gone we get fresh powder, they have a wide variety of slopes for every level, great ski school for the kid, etc. We have stayed in both the slope side condos and tram Haus lodge over the years. I will give them a pass last year when we went there during the peak of omnicrom and they barely had any workers. But there is no excuse for this time around. We stayed in a one bedroom with a pull out couch. We have 2 small children 5 and 8. The rooms haven’t been updated since we started staying there years ago but everything still worked, kitchen was outdated but otherwise fine. The biggest issue was we were told that they would be cleaning the rooms daily, which is great since we had a full kitchen and were eating mostly in the room. Just imagine 2 little boys eating breakfast, lunch and dinner in a small room for a week, there were crumbs on the floor naturally which we weren’t able to clean ourselves especially since the dining area was over carpet. Mind you the pull out was right next to the table where we were eating. No one came to clean the entire week, we had to call and ask for fresh towels, toilet paper, garbage bags and finally 4 days in we called to ask them if they could send someone to vacuum and they told us they weren’t allowed in the room because of covid!! I finally asked if I could borrow a vacuum because I didn’t want to walk on or sleep next to a floor covered in crumbs. We had to bag and take out our own trash so the room wouldn’t smell the entire week. We spoke to someone else and they were adamant that they clean the rooms daily so just wait someone will come. Not sure where the disconnect is with the staff. We saw a lot of cleaning carts and people over the span of the week but no one came to our room and the hotel wasn’t even busy. I don’t understand how they can run a hotel like this. This is a family resort that attracts a lot of families with small children and I would think they want to avoid rodents but I guess not. The amenities are good but run down now, the rock climbing place is great but almost every game in the arcade area attached to it is broken (try explaining that to a 5 year old that literally they can’t play 90% of the games). The restaurants are beautiful but food is subpar. My husband found a long hair in his meal at Alice’s table. We ended up getting getting junk food from provisions store mostly. The water park is a big attraction and our kids love it, in prior years we would have to beg them to leave after being there for hours. The day we went was packed because of the weather which is no one’s fault but the water was so cold my kids lasted 30 mins and were begging us to leave. The place isn’t cheap, I would have expected more. It’s a shame because we love the skiing at jay peak."

"Loved the well equipped kitchen. The living area chairs are very uncomfortable; couch was okay. Lights are kind of too dim. It was spacious and clean. The bed was very comfortable. All in all, perfectly adequate for our needs."

"Jay is a bit of a dream place for me. We came in the summer for the water park (kids!) and were not disappointed. The facilities were lovely and the rooms were well appointed. The place is seriously lovely, if a bit expensive. There were a couple of embarrassing foibles that made me not give it 5 stars: we had a broken stove, a broken Keurig that left our counter soaked, and the room wasn't cleaned to our desires when we arrived. We stayed in the Tram Haus, and the room designs were fantastic, but... shouldn't have to deal with multiple failures for the price paid. I hope to visit in the winter and see about a five star review..."

"We stayed for a three day ski trip. The room we booked was a two bedroom suite. The room was clean and the layout was nice. We brought our own food so the full kitchen was a big plus. It is really nice to be able to ski out the back of the hotel and take the lift to the summit. The water park was fun for the family. I would go back but the cost was a lot so I will need to wait till next year."