Basin Harbor Resort - Lake Champlain 4800 Basin Harbor Road, Vergennes, VT 05491

"I am so sad to write this review and had really hoped our weekend at Basin Harbor Club would be a great Fall escape to a very special place for us. We had our rehearsal dinner at the Basin Harbor Club 13 years ago. The location is beautiful and we loved the rustic New England vibe. BEWARE. The video and description of the 2 bedroom cottage on the website is so much different from the one we were put in that it's false advertisement. Our cottage smelled damp even before it started raining outside. There were AC units in the windows that were covered mold. There were swarming bugs in our room and earwigs and spiders crawling on the pillows. We don't mind camping or being out in nature but my two daughters were crying and refused to sleep in the beds. There was only one bathroom when it was advertised as having two. The second bedroom was basically a closet with two twin beds in a line because it was so narrow. There was no closet in that room, only a shelf. There was no view, how can they advertise as a lake front cottage?? The cottage was in such disrepair that we couldn't hardly stand to stay in it, even when it was pouring buckets outside. The swimming pool was closed when I was told it was heated and would be open. We visited in October so many of the activities were finished for the season. The hot tubs were green and smelled of such strong chemicals that it didn't make sense. Gross! My family had breakfast two of the three mornings and we had one dinner there as a family. The food was decent but the service was hit or miss. Some people were very accommodating and friendly while others were rude and dismissive. The coffee machine in the room was broken. The restaurant didn't have an espresso machine and the one in the gift shop was from a machine and it was horrible. The biggest disappointment was that we were overcharged and it seems to be a common occurrence of theirs (after reading other reviews). One breakfast, I sat with my family while they ate and I didn't order or eat anything. They charged me for a full buffet. It was taken care of once we brought it to their attention. We were promised that appetizers would be comped after they canceled our dinner reservation one evening because a wedding needed to move inside and we were moved to the red barn. They forgot to inform them at the red barn and I had to bring it to their attention and they said I'd need to contact the hotel manager. After check out, I received 3 different charges and was told it was for things that weren't billed at check out but didn't send an updated receipt. The told me one charge was for a third breakfast but we only ate there twice! They finally credited me but that was after I demanded an itemized receipt otherwise I'd contact my credit card company. I should mention that our room was $859/night before any taxes or extra charges. This was advertised as 40% off the rate. I wouldn't pay $400/night for the room we received and honestly we'd have preferred to camp! We were very sad about our experience and we really hope that they can figure things out there. It's a lovely location and has such history and potential to be great."

"We work with Basin Harbor annually for our client’s weddings and it is one of the most beautiful locations for a wedding not just in Vermont but all of New England. Anne, Lauren, Chef and every member of the BH team go above and beyond for their clients. BH has the most scenic views overseeing the lake and mountains. The cottages are chic, and perfect for a rustic Vermont feel. Highly recommend it for a stay or for weddings!"

"Super friendly staff and great customer service. All the managers are very accommodating. The food was delicious and farm fresh! Chef is creative and quite a character! The property is beautiful, peaceful, and well kept. What a great place to get away and relax. We will be back..."

"We just finished our week long stay here. Just amazing. The staff was so accommodating and wonderful. Exceptionally kind to my toddler daughter. It is slightly after season so we mostly had the resort to ourselves. The only other people there were older- less kids than we expected but so fun nonetheless! The pool! The playgrounds! The hikes! Super easy kid management. Our cabin was just gorgeous right on the lake. Beautiful views. The breakfast with the cabin is a great deal. Loved having drinks at the happy hour every evening 4-6. It’s a little expensive but so beautiful to sit in the Adirondack chairs looking out on the lake. Additionally, we left a baby blanket in our cabin. We can’t thank Stacy enough at the front desk for mailing it back to us!! Another example of the great service we received our whole stay. THANK YOU AGAIN STACY."

"We went to Basin Harbor for a wedding last weekend. We had a room in the Summit House which is one of the newer buildings. We came in the evening to a room full of bugs which looked very much like bed bugs. We were one of three couples who had to go to Burlington as the room conditions were completely unacceptable. We went to the night manager to tell them and left. We commuted 3 days to Vergennes from Burlington. We have asked for a refund and it has been denied saying you needed 14 days to cancel and they could not control the occasional bug. This is probably the worst. hotel experience I have ever had. Please save yourself the pain and do not plan a wedding there or have your guests stay there."