CVS Pharmacy 100 Quality Drive, Hooksett, NH 03106

"Really not impressed with this location. I went in 2 days after my prescription was called in after not hearing anything from them to see what was going on, and they didn't have it. It could have been ordered in the meantime, but I needed this medication and it was not here. If it wasn't possible to get it here, a call would have been helpful. You can call me to say that you got the order, but you can't call to tell me that you're making no effort to get the medication? Why do I have to go in in person to find out that you're not getting it? And now I get to drive 40 minutes to another Target to maybe get it? If you called me sooner, I would have preferred my doctor call in to any other pharmacy in HOOKSETT. My progesterone to help me to not miscarry. Horrible communication, horrible customer service. And I did have texting service set up, but thank you so much for acting like heroes "setting it up" for me. This experience really left a bad taste in my mouth. Completely unprofessional"

"The pharmacist himself was busy with a customer on the telephone, and the associate, a lady, was busy with another customer ahead of me. Neither had an opportunity to greet me, so your surgery on that part isn't adequate. You should have left a box for 'explanation' or other right after that "No, they did not greet me". If either had interrupted their present conversation to break off to speak with me, I would have thought negatively of both. Good Customer Service is taking care of the person, ALL the way, you are involved with, THEN, you move onto the next person. A hello may have been okay, however, for her, I was not in her line of sight nor his, to be fair, and that customers's husband, standing very close to the associate was pushing himself into the current conversation. She had. no opportunity to break off to greet me. ."

"I was on hold for over an hour with no one even picking up the phone."

"The girl at the drop off was incredibly rude and spoke to me like I was a child. It is early morning and I was the only person there so she doesn’t get the benefit of the doubt. Get some class!"

"The pharmacy staff is always very helpful, knowledgeable and always have my medications filled on time and they are the best at their jobs! I'm always on the go and every time my meds are ready in less than ten minutes!"