Empire Pools & Hot Tubs 105 Manchester Street, Concord, NH 03301

"Service department is terrible… Jeff is rude and unprofessional"

"They are always knowledgeable and helpful, which is good because I know little to nothing about pools."

"They have some great products for pool and spa. They test pool water for free, provide an analysis with suggestions and directions for how to treat the pool. Knowledgeable and always have the chemicals I need."

"I've read some reviews. We've had our pool for 3 summers now. We bought it in March of 2017. It was scheduled for install beginning of June. When all was said and done, it was completed and of July 2017. This sucked and was not what we expected. However we are very thankful that the store and the pool installer where very percular with making sure the weather conditions where perfect. We didn't get to use it much that year. However we've been able to enjoy it all last summer and this summer and summers to come. In addition the store staff gave us honest opinions on products and didn't try to upsell us or push a sale. As first time pool owners they were very helpful."

"I heard of the last couple of negative reviews and felt the need to counter with my experiences. For years, the folks in the Concord store have been great to me. I take care of two pools and have found that any time I have a question or need product, the staff at the store always have the answers I need and that they're correct. The inventory in the store is great and they'll order anything I need or point me in the right direction for products that they can't get for me. Friends and colleagues that I've sent there have had the same great service. If they weren't the great group that they are, I wouldn't be sending friends there and I'd be shopping somewhere else..."