DICK'S Sporting Goods

"if i could give 0 stars i would bc they r idiot’s honestly i called ahead asking if they had something and with confidence they told me yes we drove all the way here just for them to tell us they don’t have it. Never again."

"I’m only giving one star because it doesn’t give me the option of zero stars. I went in, and there was one cashier, smacking her gum, the entire time, and not calling for assistance once there were three or four people in line. I brought an item up to her That was on a rack that said 75% off and asked her to scan it for the sale price. She scanned it and told me it came up at full price and to go and read the fine print on the sign. And then watched me do it. No apologies for any inconvenience. I mentioned that they may want to relocate that sign as the fine print was very tiny and misleading on This $68 item And she said nothing. Very poor customer service— even worse signage. Absolutely would not recommend shopping in this store"

"Well-stocked and decently-priced sports store. I found the bicycle shorts I was looking for, and in the size I needed. The staff members helped me find them and check out quickly."

"Been here way to many times to count and everyone is always super nice and willing to help. Store is smaller than most but just went through major renovations! Everything looks great! 10/10."

"I'm never overly ecstatic when I have to go into this Concord location. There is always a very long wait in line to check out. There is always these retail workers that appear to hate their job and helping customers. I would say 2 out of 10 of the retail workers actually enjoy helping customers with a great demeanor. Cashiers: When you are at checkout and prices don't match they are very good about figuring out why and fixing the mistake. They are also very good at returns. Shoe Dept: It can be very daunting waiting for the correct size shoe or waiting for someone to come around and help. We have encountered some workers that don't know much about their inventory and instead of finding out they just say what they think is the correct answer. What I mean is when you go for a shoe but need it in another color or size you ask them for that which they have stock out back. Instead of going to check, sometimes they will just tell you it's not something that they have. But I always double-check on the website linked to the store to verify. Then I bring it to their attention and they locate what I need in the back. It's just never fun to have to go through all that effort when it is their job description to make the buying process easier. Camping/Hiking Dept: I have always been very pleased with the help that those Retail Associates seem happy to assist with great attitudes and very helpful information. Inventory: luckily they always seem to have what I need in stock. Which keeps me going as a customer. Online Store Pickup: so far I've only use this process once. Was very fast and efficient. I'm going to try to solely use this for our shopping here from now on to avoid Negative Associates and a negative shopping experience."