Chestnut Medical Associates 300 Birnie Avenue, Springfield, MA 01107

"The professionals here have helped me immensely to improve my health in ways I cannot describe when I was ready for a change. A huge shoutout to Victor, Dr. Jorey, Lynn, and the rest of the staff. Best primary care practice I have ever had the honor of being seen by. Thank you."

"Poor customer service. The support team behind the doctors are sub par. You can never talk to a live person. Referrals take 3 weeks to get and all the information on them are incomplete. No one calls you back. They take almost a week to respond to prescription refill request ask for by the pharmacy. The care you get from the doctors is great. No issues there. But don't leave the office without the referral or prescription in hand. The options in their phone system allows you to only leave a message.They never return your call within 24-48 hours as they state on their message."

"Just started seeing a doctor in this medical team. I had a medical emergency and needed a PCP. They took me on without hesitation. So far I have no complaints. My doctor is involved and asks follow up questions and actually listens to what I say. That hasn't happened in quite some time."

"Dr. Hession and PA Lori Tilden-Smith have always taken great care of me. A couple years ago PA Tilden-Smith saved my life when she quickly and accurately diagnosed me with Appendicitis and sent me immediately for additional tests to confirm, and then to the hospital for surgery. Her actions helped avoid a more serious and life-threatening ruptured appendix! I highly recommend this practice."

"The absolute best primary care doctor. I have had him for many many years. Very kind and gentle and caring."