Baystate High Street Health Center

"THE WORST doctor's office in Springfield!! Nobody has knowledge in the medical field there. Trust me just go somewhere else . I waited over a week for my results that I never received , even though the results should of been in two days from when I took the test. They don't solve anything just guess work. At this point I think they would hire anybody to work there . The worst experience ever, now I have to switch my doctor's office because they can't handle simple task SMH"

"I have been going to this location and they have been okay. However, there is a new NP. there who is phenomenal. Kate is what healthcare is all about! Patients should feel like they matter and not as if their just a number. She is personal, she follows up, and she works very hard to make sure you have all the resources needed for anything extra. Not sure where she came from but Baystate got it right with her. Im so happy that she's apart of my care team! Great job Baystate you found a gem! Kudos to you Kate H. you have put back the CARE in healthcare."

"If your appointment is at 2:00pm don’t expect to be seen till 2:40pm and waste literally your whole day there just to be dismissed by doctors. No one takes the time to listen and understand what’s bothering you. All these doctors do is look at you if you don’t show TEXTBOOK symptoms then good luck ever trying to get a diagnosis or any kind of reassurance that you’re okay."

"Bad place. Believe the reviews bc what they say is true. At one time i hurt my back so bad and I was in so much pain and some Doctor there named Mini told me I was fine and I was not. i had to talk to a Supervisor that day and they still did nothing about it, it was as if thry didn't believe i was really hurt. i never got the attention i deserved as a patient and was sent home with this pain. I was seen in the ER department and they told me i needed to follow up with my Primary Care Doc. But this doctor did NOT care about my injury at all. I had to spend 1 whole year with no improvement and it was unaceptable. When i finally chose to go to another Doctor at Mercy Hospital was immediately sent to get an Xray and it showed up i had a buldging disk with sciatica nerve pinched I couldnt even believe it. After going to Physical Therapy, this showed up in my chart and all of a sudden my chart was wiped out it was as if i was never seen there before and i no longer had acess to it. i have been requesting access to it thru email and i have not gotten a response. I was recently reffered to a GYN with them and have not heard from anyone. I no longer trust Baystate Hospitals for my personal Healthcare. Sorry!"

"The only reason I even come here is for my nurse practitioner not my primary care doctor. Receptionist are ghetto and rude. The wait with a scheduled appointment is too long and i blame the receptionist who are too busy socializing on their phone.. making us patients feel uncomfortable not knowing why a phone is out!!! doctors misdiagnose and prescribe things based on profits cause Cleary Pharmaceutical companies giving them Incentives no way every patient should have same scripts or diagnosis smh. It's hard to believe this place is associated with Baystate hospital"