University Edge

"Called for maintenance, went into office and put in work orders many times for two weeks. Still not fixed and unable to do certain things. I am disappointed with how the university edge office handles phone calls and will not be renting from or recommending this apartment complex to anyone in the future. Avoid if others options are available. Response to owner: I would be happy to come in and have multiple times asking when my work order would be fixed. It has been three weeks and I was told it would be done ten times already. Instead of responding on here start with responding to those who call and place work orders. Thanks. Called the office and asked when the work order would be fixed and they said “why.” I am not sure why I had to explain why I wanted my apartment fixed? Also they charge random fees and are not upfront when you agree to live there. All workers say different things and what you think you may have to pay or will be getting can be different when you talk to the next person at the office. The outside entrance door doesn’t work, the microwave doesn’t work, the apartment door doesn’t work, the laundry machine doesn’t work. The AC is not good. I am very disappointed!!"

"High price (only reason for 4/5 stars), but very nice apartments and excellent location with gym and campus an easy walk. If you split the apartment, the lease becomes more reasonable. Never had a problem with service - hot water heater went out 3 times, always fixed same day, smoke/fire detector went on fritz, fixed next day (went on fritz again but I did not call to fix it that time - my bad). Office staff very friendly and helpful. Apartments get rather loud from other renters, and very messy/dirty from students on the weekends, but neither is a University Edge issue. Rugs in halls/elevators/stairwells were steam cleaned over XMas break and in summers, halls and stairwells were cleaned up after weekends. Clean and touch up paint all units before fall."

"One of the worst experiences that I've ever had and dealing with a landlord . Beware that if you sign any paperwork even if you don't pay an application fee or deposit of any kind they will still try to force you to pay for the entire year... regardless of your situation. Any reasonable organization or business would understand certain situations and there is zero flexibility with this particular company. The office manager Elizabeth Parker has zero flexibility or willingness to help customers into resolving matters in a mutual agreed-upon way. I am highly disappointed in this office manager."

"Price and location was what encouraged me to sign my lease. It was close to campus and downtown. The quality and size of the apartment was also exactly what I was looking for. It is expensive to park your car, but parking is limited near campus so it is understandable. The biggest problem I have had with University Edge is their lack of communication within the office. I had to complain about a broken window three times before it ever even made it into their computer system. I also had a problem with an alarm when the office was not open and ended up calling the emergency maintenance number. No one answered the call and the alarm went off for about eight hours during finals week one night. This was unacceptable."

"University Edge is the worst business I have ever experienced. They are extremely unorganized and rip you off for every penny you are worth. I don't even know where to begin with how moronic the people that are running this business are. They 'charged' me for utilities that I couldn't have used because I was not even at my apartment, and the bill they provided me with from PSNH did not have enough information for me to prove that I had not used utilities. The manager said that was strange I went over my allotted utilities of $75 that month, but that I "shouldn't have any problem with going over my new utility allowance of $25 per month for my upcoming lease"... That makes total sense. Guess I'm not using any heat this winter. They leased my apartment to another resident after I had secured my lease. I paid 500 dollars for a parking pass, and my lot is usually full anyways. I have had problems with my neighbors, reported it, and they have not done anything to alleviate the situation. I'm hoping some of my hatred for this terrible business will be relieved by trying to warn others to not do business with these folks. I've worked in customer service/service industry since I was old enough to work, and I've never experienced such terrible service or an incompetent business as University Edge. I advise you not to do business with them."