Haven at Brunswick

"Beware of Disappearing Reviews and Dwindling Satisfaction If you're considering renting at Haven West, be prepared for a hefty price tag, a cramped living situation, and unreliable internet. Many of the units remain unrented, for good reason. The layout: The financial burden is outrageous. With an eye-watering $4000 deposit, what do you get in return? A living space that is not only smaller than advertised but also lacks a proper living room. The cramped hallways, sharp corners, and impractical layout make it feel like you're living in a poorly designed maze. My partner and I frequently have to “take turns” navigating the hallways / the kitchen as there isn’t enough room to pass side by side. The kitchen, touted as a functional space, is disappointingly tiny and has a single basin sink. Washing dishes and cooking becomes a logistical puzzle (you can only do one given the counter space), and forget about entertaining guests—it's nearly impossible. If you're considering renting, insist on a video walkthrough to truly grasp the lack of space and impractical layout. Deposit concerns I’m also concerned about our deposit, a month into our rental we noticed our portal still showed the deposit as outstanding. When we inquired about the status of our deposit, the administrator pulled it out of a disorganized pile of paperwork and casually mentioned to disregard the extra amounts shown in the online portal. Apparently, they hadn't input the deposit into their system, even though it had been a month since we moved in. This level of disorganization is concerning, to say the least. Would not recommend auto pay. I also suspect that we won’t get much of our deposit back as they seem to renovate when someone moves out to an absurd degree (will be doing a pre-inspection / have documented issues that existed when we moved in). Good luck on internet Now, let's talk about the internet situation. Despite the high cost, the apartment complex provides its own internet service, which is unreliable and slow. After experiencing ongoing issues, attempting to switch to a reliable provider like Xfinity proved to be a nightmare. The management cited some obscure rule from the fair housing act, preventing residents from having their own internet service, even though Xfinity services the area. It's an absurd restriction, and efforts to get our own internet fixed have been ongoing. Disappearing reviews And let's not forget the disappearing reviews on Google when the rating takes a hit. It's a questionable practice that raises doubts about the transparency of the management. We’ll see how long this latest batch stays up. TLDR My decision to rent here was primarily driven by the urgency of needing a dog-friendly apartment on short notice. However, the experience has been a costly lesson. Never again will I rent without a thorough tour, as the reality of this apartment falls far short of its initial appeal. My advice? Stay far away from this place. There are plenty of other options out there that won't drain your wallet for a cramped living experience."

"These New York hedge fund owned property management companies are soulless entities incapable of meeting the needs of our community and its families. The terms of our lease state that it becomes a month to month when it expires, management choose to almost double the month to month rent to 4300$ in hoping that we would sign on for a longer term lease renewal option for less, they didn’t give us a proper notice nor does it represent the terms outlined in their own lease. They’re assuming Mainers are ignorant of their own laws. This isn’t New York City folks, the terms they’re demanding don’t allow mid coast Maine families to live with dignity, with the holidays coming up we’re reminded that the economy has truly bailed on the needs of the community. These guys are sharks, get out if you can."

"Internet went out Saturday for the whole apartment complex. Outreach broadband sent people out twice to fix it Saturday evening and Sunday morning. Property managers felt it was not necessary to send maintenance to let them in to fix it till Monday morning. Absolutely unacceptable."

"I haven't ever had a good working relationship with building maintenance until now. Even before I moved in I was asked if there was anything they could. Now I understand that what I was about to ask wasn't important or a big deal in the grand scheme of things but would make my life much easier. I asked them to change the way my refrigerator doors swung. The next time I walked in it was done. I will not have any apprehension when needing to talk with them for any issues in the future. My apartment is nice and fresh. The grounds are cleaned and we'll maintained. I'd like to say thank you to all of the staff for the help and the ease of moving. It's already hard enough as it is. And P.S. They are even helping me set up my washer and dryer."

"While the units themselves aren't bad, the management of this place could use a lot of work. Some units have a washer/dryer unit installed, while ours does not, yet we pay the same price (which, by the way, is not cheap). Communication with the office has been difficult and disorganized, and on occasion we have been given false information, particularly regarding applying to live in other areas within Brunswick Landing Venture. One person will tell us that putting in a transfer request is easily doable online, when in reality the option does not exist from what we can tell. When my wife and I visited the office to figure out how to progress, their front desk walked away from us. I don't think we were being unreasonable, all we want is a little professionalism and to be given information that is correct. There are a few more complaints, but these are what we've found most frustrating. You're paying a pretty high price for an okay apartment (that may not have a washer/dryer), unreliable wi-fi, mediocre parking, and so far, unprofessional management. The maintenance crews have been reliable in our experience, though."