CAP COM Federal Credit Union & Financial Center 4 Winners Circle, Albany, NY 12205

"I've been a member since 2016-2017 and Everytime I turn around you're racking on all these overdraft fees. It's ridiculous. I understand you have to make money too but come on!!!! Looking for a new place to bank"

"I appreciate that you are trying to prevent fraud by blocking my account when you see something "suspicious" - even though in both recent cases there was no fraud involved. However, it is a huge inconvenience, as well as an embarrassing situation when you are cashing out at the market and find out that your card is declined. I would like to suggest that in the future, you could have the courtesy to send a text or an email alerting me to the status of my account(s). Another idea would be to send an alert to my phone via your app so I will be aware there is a problem. I have been a member here for many years, and will continue to be, but please consider my suggestions to avoid further confusion. Thank you."

"Holy Cow they've totally abandoned their customers. Whole family been members for many yrs. Now leaving. So are my friends. Way too many issues to list. Everything is broken. EVERYTHING. They say they want to help understand the problems but we've TRIED so many times and can't get anyone with any authority. Get transfered ENDLESSLY back & forth between bank and 3rd party. Both saying we have to call the other. SIMPLE tasks once done can no longer be done. I'm calling for their investigation by state and federal agencies. They need to be fined and/or shut down & Execs arrested"

"Wow, CAP COM is not the bank I once knew. Been member for over 40 years, too many issues with checks and overdraft fees, and can't even get into my account, verification is rediculous. If I could give a zero 0 rating I would. CAP COM should have never done the merger with BROADVIEW. Im gonna clear my accounts by summer and go somewhere else."

"Very disappointed with my experience. I have been a loyal member for over 15+ years but not for much longer. The bank made two errors with a transfer resulting in two NSF fees. Capcom tried to pull from an account that was different than the one directed (also confirmed by other party). This cost me the two fees plus over $1500 on the other end. After a string of calls they refunded only one and essentially said "tough luck" on the other. I can't imagine the shortsightedness of missing out on continuing to make thousands in interest annually loaning out a members money, with fractional reserve banking, because you wont work with a member with a small fee. I'm sure another institution will be super happy to take and lend my money for profit. Sad because Capcom was a great choice for years but has been degrading in recent years. This is not the only error like this that I have experiences. Edit: I'm imagine a "thank you for sharing your feedback, we'll take a look into what may have happened." response will not be followed up further."