Eastern Insurance 100 Galen Street, Watertown, MA 02472

"I've been using Michals Insurance for some time and have several policies through them. Donata is the agent that typically handles my requests and she is terrific! Her service is very fast and very cordial. I always feel like she is doing the best for me and my company. Thanks!"

"I don't usually write reviews, but Michael's Insurance gave me the exceptional service that is rare. They are quick to get things done; existing, new policies accidents etc., As a small business owner it's important to trust the people I work with. And I appreciate all they have done over the years for me. Karo"

"I used to go through Michals Insurance for my automobile insurance. I loved Michals when my original agent, Vanessa, was working there. When Vanessa left, Leann took over my policy and I regret to say she has the worst customer service. Everytime I'd try to ask her a question, she would talk over me as if she knew what I wanted to ask her. When I asked her to explain the various charges and when the policy expired, she huffed and said "what part of this do you not understand?" For someone who works with the public on an everyday basis, you'd figure she'd be a little nicer to her policy holders. If you decide to go through Michals, pray to whatever God you believe in that you don't get Leann as your agent."