PROVIDENCE TAXI LLP

"Scheduled the taxi a day in advance. Confirmed via text. Taxi was a no-show at scheduled time. I called to see if taxi was on its way. Dispatch had no idea what I was calling about. They tried to send a car but it was too late to arrive at medical appointment. I was driving myself instead. Now, I’m inconvenienced and need to get my car home."

"Do not under any circumstances get this taxi company. They do not go on base and they are extremely unethical. I called this company as myself and others were at the Providence Airport and needed to go to Naval Station Newport. When ordering the ride, I asked if he could get on base, he said yes. Before the bags were placed in the car, I asked again if he had access to the base! He said yes! After a 100 dollar car ride, we arrived at the base and we were quickly informed by the guards that he didn’t have access. He decried that the last time he was on base, he allowed on. He, the driver named Raymond, lied. He just wanted the fair! Myself and two other women who are here for training had to get out at the gate and walk to our destination. There were 10 cars backed up behind us and we were extremely embarrassed. He also charged us excessively As reimbursement for him to go over the toll bridge. During the ride, a call came in and a rider requested a ride. The driver, Raymond, said that he’d be there in 10 minutes. This was impossible as he was driving us to Newport which is at least 40 minutes. Take your money and time elsewhere!! Also, the amount that you see when driving is joy hr actual amount. On the meter, it showed 90.06 but after “taxes”, it came out to 106 and some change!"

"I called for a taxi the night before my pickup for 3:10 pm, said it was all fine but the dispatcher was rude and hard to understand. Then when the taxi didn’t come at 3:10, I called and the dispatcher said they will call when he’s there. Then he never showed up. I kept calling and calling. No answer, straight to voicemail, sometimes the answering machine was in Spanish. Then an HOUR later he finally picked up, I calmly told him that I called for a taxi an hour ago and now I missed my bus. He said this is the first time he’s hearing this call and that I never asked for a taxi and he hung up. This company is a fraud and I missed my out of state bus for it. Don’t make the same mistake that I did. I ended up using city cab company after Providence LLP never showed up."

"Terrible service. The phone operator was incredibly rude. The pickup was then VERY late. The worst thing of all - The man who picked us up was in an unmarked car with no meter (a blue honda). We almost didn't get in the car because we weren't sure if we could trust the man. Was he going to kidnap us? Hmmmm. He then stopped and did an errand on his way to taking us to the airport. Do not use this service! Yikes, scary."