The UPS Store 398 Columbus Avenue, Boston, MA 02116

"Twice my packages were said to be delivered but didn't reach my apartment. They even don't give a proof pic of it. Definitely I am being cheated"

"I've been to this location a couple of times and have consistently received very rude service from the gentlemen with the beard. Reading through the comments I see I'm not the first person to experience his brand of customer service. . The person mentioned above processed several of my Amazon returns, which he literally threw across the room into a box labeled green. I was shocked at how unprofessional, and carless this was. Once he got to my last return he insisted that I pay $10 for an additional box for my Amazon return. I asked him why as the item was already in its original box (as written in Amazons return policy). He insisted in an impatiently, that I have to buy the additional box, or he wouldn't process my return. Any follow up questions I had (as I was very confused), were met with him being argumentative and unwilling to explain let alone help. I left very confused, and frustrated. Having refused to pay for the extra box, (which wasn't required) I went to a different UPS store where I had my return processed with absolutely zero problems. After today experience, I wouldn't trust this location to ship anything for fear of having my items being mishandled. Throwing packages from across the room shows complete disregard for customers and their belongings. Customers want to know their items are being handled with care, isn't this shipping 101? In addition there is absolutely no need to be rude, or cause such an inconvenience as this person did to me today. There are other locations in this area where the staff are happy to help. I'll be using them in the future...."

"I’ve had nothing but positive experience in this store. Being new to the area, I had to return Verizon equipment, print out some pages, ship personal packages, return Amazon items prepacked and unboxed of all sizes. My questions were always answered, and my packages were always taken care of. Computer time is indeed expensive, but in line with any other UPS I’ve been to, so nothing against this location."

"If I could give zero stars, I would give zero stars. I experienced terrible service and treatment. The staff asked for only 2 dollars for taping. Then he made us wait even though we paid for it. He moved on to the next customer. I can accept that it is normal for company policy to charge money, but I can not accept that it is normal to not do the taping and let other customers do their business."

"Very poor customer service. I arrived at the store at 6:40 and was waiting in line to ship a package. After I get to the front of the line at 6:50, the associate lazily says, we can’t ship anything 10 min before the store closes. I ask if I can leave it there to be shipped in the AM and he just says nope you have to come back in the morning. You could have mentioned that before I waited in line the whole time. And I can’t image why I couldn’t just leave my package there to be sent in the morning, sounds like he was just being lazy."