Quest Diagnostics 340 Wood Road, Braintree, MA 02184

"Improperly billed insurance causing hours of time trying to handle a claim simply because the front desk at this Quest didn't properly input data. Also, there's a general bad attitude from the staff that's not exactly fitting in a professional setting. EDIT: After resubmitted the claim request from the insurance company, the billing department attached to this Quest location failed AGAIN and billed $500 for a lab that's completely covered by insurance. Do yourself a favor and avoid the nightmare that is Quest Diagnostics in Braintree. EDIT 2: 11/3/2020 just received another bill from quest for this single visit. The owners response to my review here was not only unhelpful but irrelevant"

"I am deeply disappointed by the disrespectful and unprofessional behavior exhibited by the lady at the front desk. She not only laughed at my family member and me but also abandoned her post at the front desk to continue laughing in the back of the consulting room while my family member was explaining something to me in our native language to inquire about the necessary medical diagnosis. She is a young lady, chubby and with light brown hair. I urge Quest Diagnostics to take appropriate action regarding this matter."

"I just had the most amazing experience with Anne and Paulette at the Braintree location. They were kind, efficient and friendly. What a breath of fresh air in comparison to my experience in Quincy the day before! This will be the only location I use moving forward."

"Extremely disappointed in this unprofessional location. I made an appointment for fasting lab work. They were running behind schedule by about 20 minutes which I can understand. When they called me back, they told they would not be able to draw my blood because they didn’t have my doctor’s fax number. I’ve never had an issue with this previously. They told me to come back another time and were extremely dismissive. I asked why they couldn’t just draw my blood, upload the results to my portal and I could forward them to the MD myself. (This is completely acceptable and I have always gone about it this way.) I informed them that this was the time I had allotted and I could not return at a later date, I also informed them that it was fasting and required planning. At this time, the lady with dark hair and glasses said to me “You can skip a few meals, you’re not diabetic”. I was truly appalled. Being a nurse myself, I would NEVER say this to someone. As a matter of fact, I’m diabetic and fasting for any duration of time comes with risk and requires advanced planning. It is NEVER appropriate to tell someone they could “skip meals”. This lab tech has no idea anyones medical history. I could not believe the unprofessionalism in this establishment. After all of the back and forth, they drew my blood and I sent the results to my MD without issues. I will advise all my patients to steer clear and I will do the same."

"This was my first time at this location and the building itself is pretty great, I was so impressed. I have to use the elevator and omgosh this was the best elevator I have been in!! The walls are so shiny, it's a great size, works perfectly, and the elevator floor is beautiful! I was actually sad there are only 3 floors lol and I only had to go up/down 1 floor so very short trips, I wanted to stay! Lol. The Quest itself was great too. I am used to very crowded, limited seating, long waits... But not here! There was a couple people ahead of me, but I was still seen so fast, basically no wait. The blood draw person was nice and friendly. The receptionist was good too. Both put up with my repetitive questions. And they had decent patience for me and my mobility device. I don't expect to need bloodwork again any time soon but if I do, I'm going here, even just to experience that elevator again lol."