The Shear Elegance Salon 550 Center Street, Auburn, ME 04210

"I had an appointment scheduled with Jo at Shear Elegance today. I showed up on time and the gate was still closed and the lights were off. I stood there dumbfounded for a few minutes, said hello loudly a few times, then texted the salon and walked away. After a few minutes, she texted me and asked if I was coming to the appointment. I said no. You know it's ok to not be on time every once in a while if you reach out to your client and let them know. I received no notice that she would not be open on time. And, to top it all off this was my second appointment there and I had the same experience for my first appointment. At that appointment, I walked away figuring that she forgot and when I walked back by a few minutes later she was open. Today was too much being the second time this happened. She also sent me a text this morning asking me to let her know if I was going to be a few minutes late. Doesn't a customer deserve the same courtesy? I found this to be very unprofessional and to top it all off, she charged me 12.50 as a no show when she was the one who was not open at my appointment time. Save yourself the hassle and stress and go somewhere else. I never got an apology or anything. Instead she told me I was disrespectful to her. This women needs to understand how business is supposed to work. If you make an appointment with someone, be there with the lights on, on-time."

"Jo is amazing! She is always professional and takes the time to really listen to what I want done to my hair. She communicates clearly to me if there is ever an issue and is amazing with my girls. We all LOVE going to her!! And her prices are the BEST in town!!"

"Jo is simply the best! I would highly recommend her and the salon. She listens to what you want and knows what will work with your hairstyle. She goes above and beyond for her customers, even traveling 6 hours each way to do my daughter's hair for a wedding."

"Jo did an amazing job for my wedding. She did our hair and makeup. We all loved it & got compliments all day from our guests. You really saved the day, Jo!! ❤️ I highly recommend her services. She has such a wonderful personality as well! 5 stars!!"