American Pool Liners Bedford

"I hired this company to install a new pool liner, proactively, in the off-season. I also paid for concrete steps to be installed and for the installers to winterize the pool upon completion. The installation was completed in two days time and the pool was closed. Upon opening the pool in May of this year, it was observed that the pool liner had slipped from it's coping and the warranty specifically covers this issue in the first year. I called the number on my papers and nothing came of leaving a message with the answering service. I tried calling our salesman from last year and his number was no longer in service. I called the main number again after a week, overstating the damage this time, and 3 days later a repair coordinator called and requested I email him pictures. I saved his number to my phone. I have called sometimes as often as every three days and sometimes ever other week to get an update on when our repair will happen. They've stated that they don't have many workers this year so they're backlogged. He refused to give me a date. He told me last Monday he was going to call me right back but he was going to try and get our repair authorized and had.to talk to a hire up person. As of this week, he is no longer picking up my calls and his voicemail is full. I have sent him emails with no response yet. I am covered for repair under the warranty and this company refuses to schedule this repair. They are now refusing contact. They have told me if I have another contractor repair it, it invalidates the whole warranty and that I should not use the pool in the mean time. The damage has worsened since May and could lead to structural failure/erosion of my pool if it isn't fixed soon. A leak specialist came to inspect our plumbing and commented that not only was the main drain cover cracked during reinstallation but they neter backfilled around the drain or the base of the stairs. So we have uneven pool floors leaving divets by both areas. Do not use this company."