Arhaus 323 Speen Street, Natick, MA 01760

"Beautiful selection of unique and high-quality furniture. Helpful sales personnel and creative, luxurious ambiance. Love the artistic chandeliers!"

"It appears that despite sending the check, they claim not to have received it and are imposing substantial interest charges. I recommend avoiding any business dealings with them. If have 0 start I will give to them Bad Customer service"

"We placed an order and PAID for it over 8 weeks ago. When calling to request an ETA, besides being treating very poorly and the attended being rude to us, they claimed we have not paid even though we have a receipt and a bank transaction confirming the payment (over 8 weeks ago). After that, they told us our order will only arrive in January, at this point we should already have the order. They were supposed to get back to us with a position on our order but haven't, our emails are also not being responded and we still don't have a solution. We are very unhappy with the customer service."

"Hands down, I received the best service and product from Arhaus Natick. We were at a loss on how to reconfigure our family room, Tannika and Robin were top notch with their service and recommendations. Tannika took photos and measured every detail of the room to give us several options. Back at the showroom, Robin and Tannika worked with us to find the best fit for our needs which resulted in a beautiful new sectional, chair and poof, that worked well with our existing pieces. The room is much brighter and has more seating, our two main goals. Thank you Tannika & Robin!"

"Please please read reviews before you shop at this store. The management is so unprofessional, rude, they lie. Purchased a sectional couch mid November was told it would. be 9 weeks. When the 9 weeks came was told it would be another 9 weeks. They delivered half the couch, said they would compensate us for the inconvenience. Our corner piece of the couch the cushion was all sagging after sitting on it one week. They replaced it and the new piece had a green dirty mark all over it, had to return that. Finally got all pieces delivered in March now they said they won't compensate us. Talked with the regional manager who was so rude on the phone. I told them to take the whole couch back. For the price you pay in this store ($10,000) the quality is junk. Don't be fooled. Stay away. Worst experience ever in the Natick store. I just wish I read reviews first, there is a lot of negative ones."