Crate & Barrel

"Daniel was very helpful in guiding us through different product options while we were there. He took the time to provide lots of helpful information despite a busy store on black Fri and showed us options that met our criteria. He also provided honest and frank feedback that helped us make choices."

"Bought patio furniture in the spring, took 2 months to deliver to our address. Upon inspection on day of delivery we noticed bent frames & dirty pillows on each of our pieces. We immediately notified our contact at the store and were promised replacement pieces, it's now September, and we have been going back and forth with the store to get replacements. We made multiple in-person visits to the store, called them, had one of their staff come to our home (who agreed we needed to get replacement pieces and also promised to have a technician come out to clean the pillows that were delivered dirty), multiple texts and emails back and forth with the store. We contacted corporate customer service and were told last week that our pieces are no longer available so replacement is not possible. The store was extremely difficult to work with, their manager was ineffective, unresponsive and unreliable. We are shocked with the lack of professionalism we received from the store and their staff when dealing with our issues. We were very close to taking legal action once the store told us that we would not be able to get a refund and would only be provided store credit. We do not want to further buy from this company as we do not trust that our pieces would arrive without damage and do not want to have to go through this ordeal again. We have not been able to use our patio furniture throughout the summer/backyard season as it was not safe due to the structural issues in the frames. We are shocked that we had to deal with this unprofessionalism from a company that is supposed to be "high end", especially considering their prices. Thankfully, corporate customer service has been wonderful and we are able to get a full refund on our pieces and a pick-up date to return the pieces has been set. We will no longer buy from this store as their integrity is much to be questioned and they need a retraining for customer service. How hard is it to return an email or text."

"A decent size floor selection (b/c it really helps to see furniture in person); very helpful sales team. *4-stars b/c while it’s good quality furniture, it could be better (I’m accounting for price range here; it’s not inexpensive but still within the affordable range approx. $1K-$10K depending on the items. A lot of their furniture is ‘solid-wood’, however not all of it is constructed as would befit furniture in that price range."

"We were treated with respect by everyone we interacted with. The housewares person, Connie, was super. Listened and see then helped us pick out exactly the perfect china we were looking for. Helped with additional setting, serving pieces and flatware. Over all a most enjoyable experience. Would go back and will recommend to friends."

"I have worked for many years with the Natick store, with Jerome until he retired recently, and now with Kristin. As an interior designer, I appreciate the care and attention I received/receive from these 2 wonderful and efficient managers. Adding items to consolidate shipping (even items from CB2), putting away floor model items that were discontinued but that my client absolutely wanted, borrowing samples or even entire stools to try in-situ… They know what it takes for designers to work efficiently, and they deliver. Yes the supply chain is still a mess, and I had a number of pushed-back delivery dates, which they are not responsible for. But this is not their fault. It is across the board, from tiles taking months to ship from Italy to custom loft ladder taking months to ship from the US. Even my local metal and glass fabricators are behind as they cannot get raw supplies. Please be kind and patient. Most people are trying their best."