Ballard Designs Natick Massachusetts

"All I can say is WOW ! This was my first time shopping here and I couldn’t be more happier. We were thanked for coming in ! I didn’t feel pressured at all , was left alone to explore the store and really look . The selection they have is amazing.I will definitely recommend to my family and friends!!!"

"Jim was great! I called to get dimensions for drawers for the Millstone Island. (The drawer dimensions are not listed on the website. Overall dimensions are listed, but not individual drawer dimensions.) I tried the Live Chat, which did not have the info and they directed me to try the customer service email and the customer service 1-800 number. The 1-800 number did not have the info, but they checked inventory to see which store had the item in stock so I could call and ask a salesperson to measure. Then the 1-800 rep transferred me to the Natick Store. Jim answered the phone and took the time to measure the three types of drawers on the item and also how far the drawers pulled out. This information is incredibly crucial to me since I do not have a lot of space in the intended room and i'm trying to maximize every inch. Jim sounded like he was having a super busy morning, but he was polite and speedy and I very much appreciate his attention!"

"Great store with extensive upholstered pieces of furniture, case goods, stools, rugs, pillows, accessories, lighting and bedding. Beautiful assortment of books and gifts and seasonal/holiday decor. They offer monogramming too. Helpful design staff and samples are available in the store."

"Fun store with a great staff. There are lots of things here. Things are fun and superficial and sometimes useful while still being things. Things 2024"

"I have been to this store several times and have always found the staff to be very welcoming and non-aggressive. It's consistently well organized and EASY to shop (no heaping piles of pillows or huge stacks of rugs ) ~ Looks just like the catalog !! Out of curiosity I chatted with a lady about custom draperies and I was impressed with the simplicity of the process and their trendy fabric options. I have been happy with my purchases and make it a point to walk through the store everytime I go to the mall."