Joss & Main 75 Middlesex Turnpike, Burlington, MA 01803

"Aline and the entire design team was incredibly helpful in helping us purchase furniture for an entire house--including the issues with shipping! The store even let us bring our dogs to the design sessions! Highly recommend"

"In the wake of online furniture retailers, it was a refreshing experience to visit a brick and mortar with stellar service! At least 3 different staff members greeted my partner and I as we explored the store. All staff were welcoming and helpful-- highly recommend for anyone looking to view and test quality, stylish furniture prior to purchase!"

"I purchased a stone vase from Joss&Main for my new house during Christmas. Unfortunately, the vase turned out to be defective and caused water to leak out, which ended up damaging my brand new $1000+ bar cabinet. The crack on the vase was so subtle that it was very hard to spot, and the water leaked slowly, causing a lot of damage before I even realized it was happening. When I contacted Joss&Main, they took the vase back, and promised to contact me later after they talked to their high management about how to solve the problem. I waited for four days, and finally, a sales lead emailed me and suggested me to reach out to Wayfair's customer service to see if I can get the contact info of whoever produced this vase and blame the manufacturer in China. What kind of customer service is this? I bought a defective product from Joss&Main, and they're making me call the manufacturer in China? This is ridiculous. I am extremely disappointed with Joss&Main's lack of responsibility and unwillingness to help their customers. I would not recommend this store to anyone. Save your time and avoid Joss&Main at all costs."

"Was super pretty and had lots of Christmas decor. Included my favorite part (loaf)"

"This store is not my style. My home decor style is more tie dye, funny dog paintings and Lego art. However, this store is perfect for my wife. As soon as we stepped inside we were greeted not only by a friendly employee but also by a very pleasant aroma, which when I asked, was told was a special scent pumped through the store that was not available for purchase. Nevertheless, the experience was fantastic. Employee lbs were great and the products were fantastic. It was a pleasant shopping experience."