Boston Interiors 15 Third Avenue, Burlington, MA 01803

"If I could give Boston Interiors as a brand a negative star I would. Bought a couch 4 years ago. Have had broken zippers, and staples pulling out of our couch. It all started less than 1 month of ownership. We bought a 5 year protection and coverage plan that was supposed to protect the couch from stains, wear and tear. We were told that if zippers or tears were to happen we’d be covered. I’ve made over 100 calls to get new cushions or zippers repaired to Boston interior and the warranty department. They create a claim and then it goes cold. Poor customer service, terrible quality and at year 4 my couch looks like it’s 12 years old. Both couches in my house are 7 and 10 years old all receive the same wear and tear and look almost new. I could never recommend this place to anyone for the price point. The lack of integrity and quality of their products. Shame on Boston interiors. I’ve finally reported them to the better business bureau and I’ve contacted my state representative"

"Update: Less than a year after I bought a recliner I have a cushion that does not fit and is now ill formed, and now I feel the frame on the arms. If I'm resting my arm on it, it will fall off the wood frame underneath. Frankly it hurts to rest my arm. I hate the chair. Quality is what I expect from cheap stores. Didn't put BI in that class, until now. I will never buy anything here again. Buying experience wasn't awful, but it came close. Given their prices I expected better service and quality. Nobody told there was a built in charger. It's inside the arm. The seat is narrow so I keep knocking into it. Also for my room, it's on wrong side, so cord goes across the chair. Had I been asked, I would have had charger installed on other side. I was told they have no say on where the charger is installed. Huh? I could have gotten a similar chair for less $ elsewhere. I chose BI because I thought quality & service would be better. I was wrong."

"Ordered a platform bed and 5 drawer chest. The chest came with a chip in the front. They offered to send a technician to repair it as the first option. Given the price, I preferred to have a new one. The new one has an indentation on the top surface. Most likely it was one that was returned by another customer and fixed by the technician. We are were considering buying other furniture at the store, but any more. Good riddance!"

"It was an excellent experience! None of the sales staff pressured us at all, but they were all super helpful! Lulu helped us and was great! If she didn’t have an answer she got it right away! Also the delivery team was very efficient! Came in and set the couch up in a matter of minutes."

"I bought a sofa few years ago online. I went into the store, checked it out and then purchased it myself because no one helped me when I was in the store. I visited the store 4 times and no one ever offered to help. Last night, my husband and I went in to buy a sofa bed. I told him I love the quality, but no one ever helps you in here. He was fine with that. I was proved wrong. We had an amazing sales person come up and help us right away. Kate Cormier was so helpful, pleasant and fast. We got what we wanted and went on our way. The products are great it is good to see that the service is now as well!"