UScellular 18 Waterville Commons Drive, Waterville, ME 04901

"Was served by a malevolent employee who asked too many unnecessary questions and tried to use my answers against me. He dragged a simple process on and on for no apparent reason. Getting him to do his job was like pulling teeth - and I'd rather go the dentist than go back to this store. I stopped by the store in person after USCellular's reps on the phone wouldn't do their jobs either. I eventually switched to AT&T because customer service at UScellular is bureaucratic and obstructionist. Coverage is just as good in Maine with AT&T. Something's rotten in the world of USCellular customer service. Both this store and the telephone reps are equally rotten to their customers."

"I know enough not to go to the Waterville store on Friday Saturday or Sunday. That's when it's most busy. If you don't mind waiting quite a while then go anytime you want. I highly recommend being there exactly when the store opens. Otherwise reps are friendly, nice & helpful."

"The wait to pay bills is excruciating. It is a first come first serve which is fine but I think the best thing to do in this situation for someone who doesn’t want to risk their information on a website and wait an hour or so to be seen for a three minute visit is to get a kiosk for people who want to pay bills but not waste the employees times and their own time. Auto payment is not an option as well because they charge you three months in advance and continue to charge you even the months that they charged initially. Spectrum is a pathetic excuse for a internet service but the good thing they have is a kiosk for people to quickly pay bills. I think it would be beneficial for US Cellular to do the same."

"I have always had great service at this store. The staff are very friendly, helpful, polite, didn't have to wait long if at all. They're not pushy and they listen to what my needs are. I can thoroughly recommend this store to everyone. I have been to other sites and not had had the same experience. The other stores are great but the atmosphere in this store is hands down superior. A huge thanks to all the staff for always taking the time to take care of me."