Dunkin',

42 College Avenue, Waterville, ME 04901

"yelling at customers is not professional. I’ve been coming here for years and I’m going to choose not to come back after todays interaction. Manager Jamie please focus on quality control and not becoming defensive when a customer is trying to get their order correct!"

"This location is an absolutely filthy pit. I stoppedto just get coffees and it took 25 minutes. While there I noticed that even though there were at least 6 employees, that I saw, walk-in customers were barely moving and drive-thru wasn't much better. There was a short, blondish woman, maybe manager, who employees were asking questions and she seemed clueless and was kind of rude back to them. I don't know if they lost their coffee recipe cards or whatever but the employee making my coffees kept asking everyone how many pumps of whatever for each cup. I ordered 4 medium cups of hot coffee and got 4 barely warm, small coffees. The owner seems to have other priorities, such as his toys, which he protects with a camera and let's you know he watches the video every 4 hours.. I suppose his only having 1 door for customers coming in and going out is another effort at theft prevenrion, but i thought balancing my coffee tray while attempting to leave while another customer with 3 children attempt to crowd through the same door was an inconverience. ..if only he was that committed to making sure his employees knew what they were doing."

"The manager at this dunkin is an absolute joke, she is rude not only her staff but her customers too, she will slur her employees with a store full of customers, then proceed to slur the customers. Every time I have walked into this store I know it’s going to be an absolute headache, they never fail to make you wait at least 5 minutes to even take your order most of the time. They can’t make a coffee right to save their lives and I’ve received cold, uncooked food multiple times, and instead of a simple fix they are all very passive aggressive towards you for asking them to fix it. This store needs new management asap!"

"I do not generally do reviews on fast food chains, but this dunkin deserves applause, they are always friendly and the wait is never long."

"I always choose this one over the others in the area. Even before D&D changed from coolatta to frozen coffee, they made them the best! Never too bitter or funky taste. Sometimes a little slow, but worth it!!"