JOANN Fabric and Crafts

"Cashier 807706, on 6/16/23, at 5:32, in Burlington, was the sweetest and most helpful salesperson! She immediately stopped what she was doing, helped me, and we had a lovely conversation too. Will definitely be back sooner than later!"

"In the morning of May 23rd, 2023, my friend and I went to Joann Fabrics and Crafts in Burlington MA. It was the worst terrible purchasing experience I have ever had in my whole life. My friend had purchased cloth in this shop many times before. She purchased over 40 pieces cloth in this shop before. This morning she and me picked up some cloth(different colors) in this shop. Previously, every time, the shop assistants helped her to cut the cloth according to the size she wanted. As usual, when we asked help from the shop assistant there to cut the cloth again. The shop assistant rejected us in a very rude attitude. She said she couldn’t help us to cut them. We had to cut them ourselves. This is the company policy. If a customer goes to a cloth shop to purchase cloth, different colors and different size for each piece of cloth, it is really difficult or almost impossible for the customer to purchase these cloth. As it needs good knife or ruler and lots of time to do that themselves. We tried to talk to the shop assistant to explain previously the other shop assistants always helped out the cut the cloth according to the size my friend wanted many times before. Why was she not willing to help this time? She didn’t want to listen to us at all. Her attitude became severely rude. In a big shock, she and her manager called the police after. They told the police they didn’t want to sell the cloth to us. In the future, they didn’t welcome us to shop in their shop any more! I felt I was deeply hurt and being discriminated severely. Maybe it was because me and my fiend didn’t speak fluent English. Maybe it was both of me and my friend were Asian. Why this time, company policy? What about those many precious times not this company policy. The company policy worked only towards me and my friend this time? I analyzed the deep reasons she rejected us: 1. There were many pieces of cloth we purchased this time. There were lots of cutting work she needed to do. She had not patience at all. 2. Me and my friend we are both Asian and both of us didn’t speak fluent English. I have not been calm since this terrible experience happened."

"The young cashier who's name begins with an H is by far the nicest person on the planet, extremely helpful and patient. She directed me to the aisle for the item I needed. Amazing staff and customer service here."

"Full of fabric and crafting materials. I went to get invisible thread and needles to sew on patches. They had everything I needed and it was easy to get in and out!"

"I went in to get some purple flowers. They did have what I needed and appeared to have a lot of other craft and sewing needs, but the vibe of the store left something to be desired. The store could use some updating. It feels like it could use a good clean and maybe new / different lighting or paint. But the cashier was helpful and even let me know there was a coupon I could access and use, which I really appreciated."