Sears Hometown Store 632 Wilton Road, Farmington, ME 04938

"Very decent service, very informative about the products, about what you would expect price wise compared to other local appliance stores. Prices aren't as good as places like Lowes however the service makes up for it"

"I called them to see about getting my washer fixed that isn’t even a year old. They informed me it would be up to a month to have someone even come look at. This is outrageous that I would have to wait this long. I will not be buying anything from them ever again, and would not recommend any else does either. They have zero respect for their customers and don’t stand behind their product."

"Little late to review. I purchased a lawn mower from Jake this past fall; however, after seeing some reviews I wanted to share my experience. I purchased a new house with a lot of lawn that needed the proper piece of equipment to keep it maintained. Many places I looked for a mower were sold out, backordered, overpriced, or just didn't have what I was looking for. I reached out to Jake and he had exactly what I wanted. He put it on hold for me and was even able to get the attachments that I also wanted. Delivery was fast and flawless. He spent the time to make sure I understood on how to operate and maintain the mower before he left. With how short staffed retail stores have been throughout the pandemic it was very nice to have the owner of the store spending as much time as he did to help me with my new purchase."

"LONG REVIEW, but worth a few minutes to read if you're making a large purchase requiring installation. Please read this review knowing that I do not EVER aim to do a business harm, and truly love to build businesses up! In mid-November I purchased a new front-loading washer/dryer set, along with pedestals. These were ordered as they're not carried in-store, so I had no problem waiting for them to arrive. In total, these two machines cost me around $3500; I could have ordered them via another means using a corporate discount to save around $600, but chose to support local people who are working hard to provide a service in our community. The machines arrived and delivery was set-up; install was a nightmare. My washer/pedestal was placed with no feet. Sitting flat on a textured tile floor, it gets scraped each time it's opened or closed, rendering it useless until the feet are on. The dryer and pedestal DID have feet, so without the washer having feet, the two sit a solid inch differently in height. Also, not having these created an issue with the washer being level, meaning it vibrates VIOLENTLY when spinning out even on the lowest setting. NOTHING WAS EVER SAID ABOUT THE MISSING FEET BY THE INSTALLERS. They literally said "You're all set!" and it didn't take us long to figure out why everything was unlevel. I had to call the store and ask why the feet weren't there, along with the shipping bolts that were not left for us. (These bolts come standard with all front-loaders, and are required if you ever want to move the machines again without damaging them.) The store's owner ordered replacement feet and offered to install them himself since the machine is very heavy. I've not heard from him again, so I went to the store and picked them up myself. I was hoping he WOULD come and install them, so that we could also discuss the damage to my hardwood floors done by installers also, but likely won't get that chance. Prior to install, we had ordered new vent parts for the dryer so that everything needed was brand new and ready for them -- no fussing with old, junky vents, and making their job as easy as possible. Vent hose, collar, and all interior and exterior vent parts were placed so loosely they all fell off both inside the house and on the exterior.. Power cord was affixed to the dryer so loosely, posing a fire hazard. This poor work was explained as not having the regular folks on the job, and that they were unfamiliar with this washer/dryer specifically. In all reality, it's poor work -- end of story. Placing and securing a dryer vent or affixing a power cord on a dryer does not pose any serious differences from machine to machine. My husband and stepfather spent time to re-do the install the correct way. (Aside from the washer feet, which I just picked up yesterday.) I'm pretty confidant that when ordering I was told we would have free delivery and install; the store owner offered to refund our installation as a result of the poor work ---- which, when looking back at my receipt, I did pay over $80.00 for. In conclusion, we paid more to support a local store, received products that were installed so poorly, have damage to our home as a result, had no follow-through from store leadership, and ended up doing the work ourselves."

"Made a special trip down there to purchase a new refrigerator. Called to check business hours, no answer. No answer service, machine, nothing. Checked google and the hours were until 7 on a Friday. Got to the store at 5:55 and they were closing for 6:00. Pretty handy. Not my only bad experience here. The guy with the dark hair that is one of the owners is full of himself. Fed nothing but lies about the lease program and tried three different times to enter the correct information for my lease. It ended up kicking me out of the system and I wasn’t able to purchase anything through the program because of him. I will still shop there to support the local stores but I won’t deal with this fool again!"