Portland Glass of Farmington

474 Wilton Road, Farmington, ME 04938

"So disappointed. Incompetent and they show no appreciation for the inconvenience they cause. Tried to get a winshield changed for my son's vehicle prior to leaving for college. Best they could do was 3 weeks. Made it tight but I try to buy local. They are adamant its dropped of by 8am, yet when they discover they ordered the wrong one I got called at 4:30. Said the earliest available reshedule date was 3 more weeks. Not doable for my timeline. Told them I would have to go somewhere else they offered a date a week earlier. Told them this still doesn't work and they offered a date 2 weeks earlier. Odd these dates became available when I was leaving. It was now super tight deadline but I dropped it off at 8 again as mandated and got called again late in the day that they had the wrong one again and I needed to reschedule. When they didn't seem to care I was done dealing with them I tried to call someone a little higher on the food chain. Mostly because I would rather resolve things between customer and vendor rather than this review route. When I called I discovered the headquarters of my "local" business was 3000 miles away in Waco, Texas. I will post a reply to my reply here since there isn't another option to do so. Though I appreciate the form letter reply Mark, I would rather have your area manager return my call. Not an issue anymore because Safelite came to my house and changed the winshield."

"Woke up to a cracked windshield, seemingly out of no where! I made an inquiry using their website and with an hour I has a quote and a next available time on when a replacement could happen! When going into the store to set up my appointment time the front desk was so helpful in working around our busy schedule that week and even allowed us to drop our vehicle off the day before our appointment. Upon pick up it the keys were left where I had asked then to be put, and all of our stickers were put back in the same places as the old windshield. 10/10 would recommend getting service done here!"

"Awful service from both the this PG and the Portland one. The Farmington PG said to drop our vehicle off by 8am and we dropped it off at 6am. It was to fix a small crack in the windshield. I called when we got back home to leave a message. I got the Portland office and they said they would relay my message and someone would get back to me in one to two business days. I told the woman the car was there now and would be fixed today. She still advised me at the end of the call that she would leave them a message and they would get back to me in a business day. When I called Farmington PG at like 1pm they said they never received this message. They also told us they wouldn’t be able to get the windshield fixed until the end of the day or if they could keep it over night and fix it first thing in the morning. When a week ago they told us to drop it off at 8am. After we picked up the vehicle without any service they called to see if we still wanted service to replace the windshield. We advised them it was only for a crack. They said that they had us down for a windshield replacement and was holding a windshield for us."

"Very poor customer service. I simply arranged a window replace and dropped my vehicle off. I received a call from a rude woman who clearly didn’t want to talk about my quote increasing, because of my window visor. The price went up for silicone and $40 for labor? No big deal. But attitude is everything. Very unnecessary. I will no longer be doing business here."

"The associate's at Portland Glass were professional, efficient and exceptionally customer friendly. Estimates were given quickly and accurately. They made getting my windshield replaced cost efficient and have a year long guarantee for any cracks that may occur in the next year. They called me the night before reminding me of my appointment and each time I spoke with one of the associates I was thankful for the knowledge, expertise and amazing customer friendly demeanor. I would recommend Farmington Portland Glass to everyone and I will only use them in the future!"