Jos A. Bank

"Sale, what sale? The company's website advertises sales on selected suits, however there are no signs in the store on anything to help you sort out what is actually on sale. The love gentleman working there had no idea about any sale items or prices. When questioned, he responded "do you have an email about a sale item" Ahhh, no. I shouldn't need one, nor should I have to go back to the website and compare items and prices. I was looking for a blue suit in a standard size, 42R, but there wasn't a single one by any manufacturer in a tailored fit size. So maybe they buy a selection and when the most popular sizes sell out, you are out of luck."

"Called for a simple customer service question from a PREVIOUS issue that came up and the man on the other end essentially called me stupid. What is with this company do they hire only rude people?"

"I was looking to buy a suit for my son and wanted to avail the ongoing sale. What a wonderful experience we had at Dedham location . Today, the store was short on staff and the manager was single handedly managing the entire store . He went above and beyond our expectations, helped us find the right fit within 20 minutes . The manager was polite, friendly and very professional . I highly recommend the Dedham location."

"Went to buy a basic blue suit for my son’s wedding.Due to limited supply I was shoe horned into a slim fit assured it could be altered to fit me. When I went to pick it up the jacket it was still tight and the pants tremendous. So weeks later I returned and the pants were fine but the jacket was unchanged. $400 later I have a completely uncomfortable suit for one of the most important occasions in my life. I will NEVER go back to Jos A Bank again! Thanks for the $400 pants….the only thing that fits!!"

"Best Jos A Bank location! What a great team, specially the super friendly Ben; we always have great conversations and awesome experiences browsing suits and pants. They go above and beyond to find the correct sized items online from other stores nationwide if they don’t have them in stock and I always get them shipped to my home free and fast! They have a huge selection of coats and suits, dress shirts and pants almost always. We don’t even live near Dedham but we make sure to stop by every time we are in the area. Very personable and great customer service, good job guys!"