PacSun

"I walked into this store not knowing it was closing a few minutes after I had gotten in. I realized soon after and was going to exit but the girl who was working at the store stopped and made sure I got what I needed before I left even though they were literally closing. I apologized many times and told her I could come a different day but she kindly offered to help me and stayed behind to help look for jeans for me. I know working in retail came be very frustrating but this worker was so welcoming to someone who had entered the store way too close to closing and I really appreciated her generosity in letting me stay, helping me look for clothing, and helped check me out. This was such an amazing experience at this particular pacsun and I would come back just to thank this worker again for her help."

"My kids frequent this store. I'm not a huge fan however I'm even more annoyed when this is my 2nd time going in with my kids asking for a price on specific Van's and NO-1 in the store knows the price, can locate the price or even attempts to make some calls for the price??? Are the Van's sold at your store or are they there for just looks?"

"horrible horrible experience. while i was at the store, the power went out and we all had to leave. i understand it wasn’t their fault but after this, employees promised to hold our items that we bought but when we called, they said they didn’t hold them. i’m so upset as i really wanted those items AND it was my birthday. the least they could’ve done was hold our items as they promised"

"Drove 45 minutes here to do a return so I didn’t have to pay the shipping and wait forever to return by mail. I had my receipt and all items were in their original condition. He claimed the second swimsuit wouldn’t ring into their system so he couldn’t return it. Then he said since I paid using afterpay, none of the items could be returned in the store. I’ve returned multiple items in other stores that I used afterpay for my form of payment.p He made zero attempt to resolve the issue with the bathing suit that wasn’t ringing in (not sure why he couldn’t manually enter it) and he was supposedly the manager. No wonder most of their locations have gone out of business. They probably shouldn’t have children in charge of the store if they want any business."

"Terrible experience. This manager was one of the most unprofessional employees I have ever had to deal with. There was a computer issue which was not allowing my return to process. His response was that it wasn’t his fault that the computer wasn’t working and for me to come back in a few days. He made no attempt to escalate the issue and find a resolution. When I was in line he was also openly talking down to his employees. I would suggest using another store or shopping online."