The North Face Natick Mall,

1245 Worcester Street, Natick, MA 01760

"I drove an hour to be at the Natick store when it opened. The web site said it opened at 11am. I stood outside the door. Someone came to the door and said they do not open until 12. She sited staffing problems. There were 2 people in there. How many people does it take to open a store in the mall? I came to this mall ONLY to visit that store."

"I went to store 2 times around 6:00 pm and the employees were inside store with doors closed saying the store was closed! They were very rude to me and with people outside the store. We tried to say that on website and at in the store doors was saying the open hours 11:00 am until 7:00 pm Monday to Thursday and they said the other time we have to call there before going cause was time to go home and they definitely was closing at 6:00pm. I drove 30 min to went there, I spent my time going there cause the mall store hours was until 7:00 pm and they think they can do whatever they want and they can be rude with everyone???? I don’t recommend that store! Please don’t go there"

"Today when I walked in no one greeted me. I went over to the front area to ask a question. No one responded (one lady was with another customer but the other was folding). Then a young man with long bushy hair came out and he was wearing AirPods! I found that totally disrespectful toward the company he work LS for and toward the customers who come into the store! The only reason why I didn’t give 1 start is Bc their appeal was organized neatly and they did have spring and summer in stock already."

"10/10 for the staff! Special shout out to RACHEL who took the time to help me with shoe sizing. She offered a lot of great insight into what size I should wear based on my foot structure and explained what I could do if the shoe was slightly too big (I was vacillating between two shoe sizes). Beyond this interaction, RACHEL was also friendly to each and every customer who entered the store while I was there (nearly two hours.) Super exuberant and an overall great demeanor. Thanks so much RACHEL :)"

"Been purchasing from this location for years now and always has the best selection. I even purchased about 30-40 jackets for our company here and when you buy a certain quantity for a business (maybe personal too) we got discounts. Rather favorable discounts. Manager of the store there is unbelievable. Assisting with the whole selection process and helping come up with warm, light but also durable jacket for our staff. Complete above and beyond. Jackets come out great and all of our staff love wearing them! Thank northface"