ZARA

"WAY too hot. I was sweaty within 3 minutes of going in and it was genuinely miserable trying to shop in the heat. Also super disorganized but it's likely the customers fault bc of the large quantity of clothes"

"Others are correct - avoid this store if possible. If Zara corporate is listening, please make a bigger/more noticeable Returns/Purchase line notices. See the attached photos. I stood in the right line for 20 minutes only to be told at the cash register that I needed to be in the other line. And no compassion from the register operator at all. Why? Because I missed a very small sign “Purchases” posted on a stanchion which was not even in my direction. And we had one person coming up-to people (who had clothes in their hands) and literally shouting if they were paying by card, can they use the self checkout register? Now this person couldn’t have noticed the poor folks in line carrying a Zara bag, and no clothes in hand that maybe they were in the so-called wrong line? I had go back to the other line which took another 20 minutes. All this to return 1 shirt that i couldn't try. Anyways, I will never come back to this store. 6 cashier stations and just two cashiers - and both of them moving customers along at a tortoise's pace. And this is not the first time I have been to this store - It is always a mess with huge huge lines. Now, I strongly believe they do all this to play with the psyche of the average consumer - Just tell or show people something is difficult to achieve and et voila, you have folks lining up to prove themselves. Let's see how long it takes people to see this."

"Worst costumer service ever! They only have one cashier who works like a turtle and there is a huge line to the end of door! Who is manager of this store?? She or he must be fired! I stood there one hour in the line at the end cashier said he won’t accept return at that line!!! There was no sign that says we don’t accept returns here!!! I just removed Zara app and will never buy anything at this awful store"

"The worst customer service experience you will receive in the store and be ready to wait in line for over 45 mins to one hour for any purchases or returns. They never have enough cashiers. Only one cashier or maybe two open at all times. Store is an absolute mess. Fitting rooms are always closed. Absolutely hate shopping here."

"This store has 6 registers and it’s unbelievable that they operate only one for purchases and returns. Strictly avoid this store unless you want to wait in a line for an hour. I went here on a weekday and the line got so long that there were customers waiting outside the store. What’s the point of having real estate in a store that you don’t utilize."