Amato's 320 Kennedy Memorial Drive, Waterville, ME 04901

"If your looking for an authentic "Real Italian" sandwich look no further, best by far in Maine for a great price, they are constantly great!."

"It's inside the gas station building so it's take out only. You order at a kiosk. The food was good and made right."

"I ordered an Italian w x pickle that was never added. Also, I thought the guy who made it was squeezing the sandwich as he wrapped it. Sure enough, when I opened the sandwich, he'd squeezed it so hard all the tomatoes were mush along with the olives and all those juices made the roll incredibly wet and disgusting. Never let the big guy who looks like he's not bathed or changed his shirt in a month fix your order. YUCK"

"In a nut shell, the food was bizarre. Italian hoagie was made open faced and served on a split top hot dog/lobster roll bun. Poor quality salume, lots of sliced mediocre tomatoes and sliced Kalamata olives. I’m still shaking my head. The steak sandwich was made with sliced beef which had oxidized- you know that smell and taste- the bloody meat sat unused for a few days to many. Then assembled on a several days old “sub” roll. It as adorned with sliced barely cooked onion and finished with mozzarella cheese. Huh? What? The roll disintegrated in my husband hand- that’s how old and poorly managed the roll was. Oh, then there was the Greek salad. Zero dressing. Nada. No oil, no vinegar. A pile of limp bag salad mix lettuce with 1 cherry tomato, 1 pepperoncino, a few green bell pepper strips, a few very thick slices of red onion and topped with a literal ton of sliced, pitted Kalamata olives and feta. There were a few carrot threads. Again, a poor iteration of another classic. Whoopie pies were delicious. To the management, train your staff and monitor the quality. We were really disappointed. Terrible waste of hard earned $$."

"I have discovered that customer care is not a priority but getting customers out is. Last time I went in I ordered: ham/cheese/pickle/tomato extra pickle/tomato, she did not hear me correctly and charged me for a regular Italian with extra veggies. I told her it was incorrect so she simply dumped out the other veggies and handed it to me and would not change the code to the correct sandwich. So now I paid extra and could only eat half because it still had onions attached to the ham. Today I ordered the same sandwich. They used the wrong code so again I paid extra and when I told the lady she shrugged her shoulders with the “well you already paid” I had 2 very thin tomatoes on each side, no salt/pepper or oil. I think from now on if I want something I actually want to eat and pay only what I should, apparently I have to make it myself. Customer service should be first not last, being busy is not a valid reason to be dismissive."