Domino's Pizza 42 Elm Street, Waterville, ME 04901

"This is what 50 bucks gets you. Cold on arrival, burnt, meager toppings and charged for toppings not received. What a poorly made POS and they forgot the sauces. I actually wasn't sure if I was supposed to eat the pizza or the box it came in because they tasted about the same. Also it took over an hour. I can honestly say that this is the worst food I have ordered since I tried to get D14 from a Triad front in NYC back in 2002. I don't think paying these ppl $30/hr will get it done right, I think a disability check is better suited for these employees. Treat them like they treated this order because you can't fix stupid."

"Never received a correct order from this location. Have even had an occasion that I did not even receive my order at all. Never been refunded even after being told I would be. The points are not worth all the missing paid for items. Today I ordered an extra cheese extra pepperoni pizza and received a regular cheese pizza. I as told they are out of pepperoni after I received the cheese pizza. Today was the first time I received an order in under an hour though so kudos for that I guess. Thank you Pizza Hut for coming through though!"

"I called to complain about my order because the food was not made right. I am appreciative of the credit on the account, but the staff was so rude about the complaint, saying, "Our food is cooked on a conveyer it can't be burnt." But, yes, it can be burnt... the tot had nothing but bacon on them... no Parmesan sauce... no cheese... so, yes, without the moisture from those, the bacon and the tots burned, BUT the girl kept interrupting me, refusing to hear my complaint. Two of our chicken dishes were barely topped. I understand being understaffed, but you can correct mistakes by not knowing what they are."

"This location is severely unprofessional. Placed an order on the app at 7pm and was given a wait time of an hour and a half. The order was in the prep stage for the entire hour and a half. We kindly entered the store at this time to check on our order. We were told our order was not started and given a time of 15-30 minutes. 35 minutes later, the staff were extremely rude. They explained that they are understaffed (which is understandable) and they have “no control” over the app and prioritize other orders. Yet, we had checked in multiple times in person and were understanding and kind, met with attitude. You’d think if a customer who had already paid and checked in, the order would at the very least be considered. The place was absolutely filthy and the staff were standing around staring and drinking coffee… if they were working they were moving at a snails pace. After waiting 2 and a half hours and being treated disrespectfully, we were denied a refund. Needless to say, the atmosphere, service, hygiene, and work ethic are absolutely horrible and I will never recommend this location. We also explicitly ordered a pizza without mushrooms due to a severe allergy, and got home after a total of 3 hours to find mushrooms all over the food. So after the entire ridiculous escapade we cannot even eat our dinner. We will never bring our service here again."

"After waiting well over 2 hours for my food, receiving it cold and burnt. I spoke to the manager Connor who was rude and very disrespectful. Needless to say I will not be spending any of my money at 42 Elm Street again."