Dunkin' 617 Broadway, South Portland, ME 04106

"Not only is the staff rude but they don’t know how to make their advertised drinks…. I ordered an iced matcha latte and they gave me a coffee with matcha in it. Absolutely disgusting and not even remotely what it’s supposed to be. Ive been in contact several times for a refund and it’s been nearly impossible. Just avoid this location."

"I mean, it’s a Dunkin’ Donuts. The service is pretty good and the food is exactly what you’d expect. During the summer, wait times are a tad slow but during the off season, things are perfect. They often have staffing issues during the summer and need to shut down, which is really my only complaint. Sometimes their iced tea or iced coffee leaves a lot to be desired; meaning they let it steep a little too long and you can tell, but otherwise great!"

"We were third in line. The first guy got tired of waiting and walked out. The next couple were able to order. So we were first in line but the two people working there were concentrating on the drive through window. I heard one tell the other that the manager was going to kill them because the numbers were low. I took that to mean that management expects cars to be in and out in a certain number of seconds. This, of course, is a popular but bad idea. Focusing on time rather than quality means that quality suffers. I don't blame the workers, this is fully on management. We walked out without ordering."

"No other customers but had to ask for help as they were busy hanging out and talking. Everything was dirty and disgusting. Floor was filthy. Customer counter was cover with the staffs drinks they were currently drinking. Doughnuts were covered in bags and when dropped just left. Won't be back."

"All the staff seemed to be trying very hard to provide service with a smile even though they seemed very busy with the drive through, UberEATS, and all those other delivery places. There weren't too many customers actually inside. I hadn't been too a Dunkin on my own with out my son to order, in a long time and had no idea what to get and the very nice guy behind the counter explained the fruit combos and made me a delicious concoction! I lost my receipt to tell them they did a good job so I hope someone reads this. A+"