Dunkin' 818 Main Street, South Portland, ME 04106

"Need to train staff on getting in person orders correctly! Repeated my order SEVERAL times, clearly, and woman did not get it correctly. Seemed not to know the order computer."

"Today was the last time I spend a half an hour in line. Never coming back to this store. There was only one car ahead of me!"

"While vacationing in Maine, I stopped at this Dunkin’ to have a quick bite to eat. Quick…was not what I experienced. The inside was conveniently closed due to “staffing shortages”, so everyone is forced to sit in the drive thru. Therefore, I waited in line for over 20 minutes just to get to the speaker. Once I got to the speaker, I was asked to wait even more. After a few more minutes, a completely different person started speaking and you couldn’t even hear or understand what he was saying. He delayed his responses after every item I ordered which made me skeptical that he was even paying attention. Finally at the window to pay and get my order… i was handed 3 separate bags for individual items which is such a waste of paper items to begin with, but anyways… they forgot an item in one of the bags, which costed me even more time in the drive thru. Unacceptable when this is supposed to be fast food. How is it possible to be that slow when you’re only serving 1 car at a time, with no distractions from the front counter? Get it together. 30+min wasted of my morning, just to get a subpar quick breakfast."

"Wow. This place is beyond unorganized. Why give me the option for walk-in pickup when this establishment LOCKS their front doors? Isn’t the purpose of walk in pickup to avoid being stuck in a drive thru? It normally wasn’t an issue due to them putting the pickup booth literally in the walkway in front of locked doors (still garbage). I’ve been waiting in line now for my pickup for 7 minutes and they have only served ONE car. I understand staffing is low, but this is ridiculous."