Charlestown Pet Clinic

"Dr. Olga has been seeing my (now 6 year old ) dog, Alaska, for well over a year now and each visit I’ve brought to her attention that Alaska seemed sick. I’ve mentioned specifically that she wasn’t eating well, she was lethargic, she had diarrhea, and that she seems shakes and seems weak. Each time I’ve visited I’ve been told Alaska is fine and am prescribed something and sent on our way. Our last visit was on Wednesday 5/17/23 - during this visit I expressed extreme concern for Alaskas health. She hadn’t been eating for several days and because Alaska ate treats from the vet Dr. Olga’s response was “don’t make something out of nothing” and then suggested blood work and vaccines and sent us on our way ($300 later). Fast forward three days later, Saturday 5/20/23 and Alaska was still not eating and her drinking started to slow. I brought her to a NEW vet and they drew blood and IMMEDIATELY found abnormalities and suggested further tests. Alaska had to stay the night because she wasn’t stable - $3,800 later - we found that Alaska has Addisons Disease and almost died. Dr. Olga either ignored the signs or didn’t know enough to treat my dog properly… either way, it’s not okay. This doctor and this clinic have lost all trust."

"Dr. Olga really is great. She's knowledgeable, caring, cleared up all of the issues our dog had after we rescued him and not to mention manages a hectic schedule going to each location. The vet techs are good too. But the entire experience is stressful. Small and hectic waiting rooms, claims never being submitted to insurance, taking down the wrong information so they can never find your records, or forward them if needed. But the bill is always sent on time. My dog had what turned out to be a benign cyst removed, but the lab report said it was "terminal lung disease". Needless to say I had a meltdown and called 10 times to try to find out what to do, if that was even the right report, anything. The person on the phone said, "so why are you calling?" Finally, I got a response, an email that only said, "it might be terminal lung disease or it might not be", with the bill attached. It blew my mind. Now that we're at a different vet, I see how non stressful the experience can be."

"If I can rate it ZERO stars, I would. We took our fur baby here last year and Dr. Martin was AMAZING. Gave our dog attention and a thorough exam. We brought our dog back this year and she was seen by a different vet (Dr. Olga) and she was unprofessional and argumentative with me. I did not like the way she handled my pet. I paid $360 for an annual fee, other tests they recommended and vaccines and they saw my dog for less than 20 minutes!!! I was so upse that I came home and checked on Dr. Olgas license to discover that she is currently on PROBATION!! not surprised after witnessing her demeanor/services myself. Will not be coming back."

"Hello guys... I been trying to find an email that is directly to you guys, so I can give you guys a beautiful digital design layout I did for your pet info, when you have us sign information for our pets when we visit your clinic... If there's a way that somebody can get me their email address directly to the Charlestown pet clinic, that will be absolutely awesome... Thank you guys..."

"They put a muzzle on my dog before even seeing if he was friendly or not. They didn't warm up to my dog not one bit! This lady came out looked at my dog didn't acknowledge him at all went right back inside and pass me a muzzle that was two times too small for his droopy cheeks. Once my dog was muzzled she came out grab the leash still didn't acknowledge my dog didn't been down to say hi or nothing. One would think they will try to comfort your dog at least. It took me almost two weeks to get his results back. and they didn't give us any information when it comes to if he has the proper weight on him. If we should clean his ears a little bit better because I know for a fact his ears were dirty and I just wanted to see if they would mention it and they didn't. They just handed us some paperwork telling us everything was fine and sent us on our way waiting for a text message that we haven't received yet. My main thing about this whole experience is that they should have made my dog fill a bit more comfortable. For God didn't know what was going on had a muzzle on that was way too small for him and they showed him no love. Didn't bend down to pet him not once. Never bringing my business there ever again."