Arbor View and The Pines

"What a terrible place to live. The apartments are not well maintained. There are few plugs that work. The blinds are all different and of poor material. The garbage system is disgusting. Just trash all over two streets. It's so expensive to live here and we are treated very poorly. It pains to me have just signed for another year but we live here so our kid can go to the good schools of the area. We are deeply unhappy to live at The Pines."

"For what we pay this place is awful. The appearance and upkeep terrible. Where is the money going that we pay each month? The trash collection is unbelievably disgusting. No landscaping crew ever so the leaves in the fall don't get collected unless you complain about all the ticks on our poor dogs then in the spring when all the pine needles are everywhere, nothing. Maintenance, when prepping a unit, will throw all the debris off the balcony into the yard and not thoroughly clean it all up leaving leftover debris in the yard. I can go on but don't have the energy. - From a verified resident on ApartmentRatings"

"I have lived here for almost two years. All I can say is the leasing staff and maintenance are beyond wonderful. I have annoyed them with being locked out and them making me a key at the last second. They have brought expensive packages left on my step into my apartment. These are just a couple of examples of them going completely above and beyond their actual duties. I could not be more impressed with support and community they provide."

"Hands-down the worst renting experience of my life. But where to begin...? The whole place is best summed up like this: a fresh coat of paint slapped over a poorly-maintained wreck from last century. When we moved in, most of the DOORS didn't work. They couldn't lock, or some even close completely. (We couldn't, for example, keep our cats out of our bedroom at night except by barricading the door from the inside..) One of the handles snapped right off. The front door didn't fit in its warped frame, and had to be forced open or closed. Coming home meant literally slamming my shoulder into the door to un-stick it or shut it. The maintenance staff wouldn't fix the problem until one of our neighbors wrote us a threatening letter, claiming they were going to report us to the leasing office for noise disturbances because we had to slam our door so often. Getting them to come out and fix anything was always an exercise in futility. Shortly after moving in, the handle to our SHOWER snapped off. Maintenance would not replace it. We had to leave the broken handle on the edge of the tub, and whenever one of us wanted to use the shower, we would stick the broken handle back into the wall and use it to crudely manipulate the water controls. Unsurprisingly, the shower/bathtub dripped constantly too... and we'll never know the cause, since maintenance wouldn't even do so much as come out and look at it. Eventually, the drip developed into a serious problem: MOLD. It was probably lurking in the walls of that ancient place the entire time. Soon black mold would grow in our bathtub at an alarming rate. We tried multiple times to clean it out with bleach, but every time the mold would grow back, spreading like a corrupt stain from the shower drain outward. We had to replace our shower curtain when mold grew up the inside of it. Mold eventually grew into the trashy popcorn ceiling, and when we asked the leasing office for help, they told us it was simply not their problem--mold is strictly the tenant's responsibility. It was almost worse having to deal with their busted AIR CONDITIONER too. When summer rolled around, we did our best to put up with the noisy, ice-spewing piece of junk the apartment came with. What we couldn't put up with was the damn thing dying in early July. We put in a request to maintenance, hoping they could fix it ASAP. No help--we spent the rest of our summer with our AC out of commission. But the real surprise came one beautiful, breezy day in September... when a maintenance guy showed up at our door with a replacement AC unit! And this was not the only appliance to break. The plastic door on the front of our microwave was cracked, and one day the shielding glass pane literally just fell out. The racks in our oven were bent out of shape, and you had to be careful sliding them in or out, as they might fall, taking whatever you were cooking with them. This is all without even getting into the hassles we had to deal with beyond the scope of our apartment. Laundry machines that broke multiple times in the few months we lived there, groundskeepers that would wake us up lawn-mowing or leaf-blowing outside our windows every other morning. Dumpsters that were not emptied enough to keep them from overflowing, despite a draconian policy where you could be FINED for even putting your trash next to the receptacle. The positive end to our story at the Pines: we eventually found a beautiful house for sale, and were overjoyed at the opportunity to move out. The one wrinkle: in order to break our lease early, the Pines wanted to charge us FOUR AND A HALF MONTHS' RENT. Something like $5000! I realized it would actually be cheaper to just not tell them we were leaving, and to keep paying for the place for the last couple months while it sat empty and we lived in our new home. The "hilarious" kicker: we cleaned the place thoroughly before we moved out. We came back months later when our lease was up to do one last sweep of the place--and of course what do we find? The shower was horribly overgrown with mold."

"Guys I am writing this review probably a yr and half after i left because of my job change . I enjoyed my stay. Rooms are spacious. Unfortunately i was not able to enjoy pool as that time it was under construction. Management is good. Maintenance calls were taken seriously. I would recommend others to for it regardless of overall rating, as i feel all the people who left or stay may not always get chance to give review."