CVS 178 Washington Street, Braintree, MA 02184

"I have CVS pharmacy listed on my whole family PCP places, every time there is a prescription it never been a straight forward transaction with CVS, most of the medicines they won't have it so they try to get alternate prescriptions from the doctors, I feel its a scam because the alternates they change are way costlier and they are not generic medicines (generic ones you get for way cheaper). No automated message saying your prescription is ready, I remember this automated message used to be in place in the past, when you call them to get the status you need to spend at least 5 minutes pressing buttons or answering the bot with Asian accent which it doesn't understand! finally you reach someone from whom first you get a dumb question then a dumb answer before they actually try and understand what you are actually there for!! tell me one thing why do you call CVS pharmacy? prescription only right? why can't you just ask that as a default question??? CVS being a corporate should have sufficient staffing, regular and generic medicines, prompt customer service and upgrade their technology, when was the last time you did CSAT survey with your pharmacy customers CVS?? I am going to update my pharmacy preference to Walgreens and see how it goes."

"The pharmacy staff at this Braintree location are professional, courteous, and extremely helpful, so much so that I have transferred all my pre-scription’s from CVS Southern Artery to here."

"I had a return made at this location and the cashier was very rude. Stating next time I have to go back to the cvs that I made the purchase at because they would get charged for it. I didn’t know what it means but it was a $12 item and I didn’t think I had to drive 12 miles to make a return! Well guess I am not purchasing anything from cvs anymore. Thank you !"

"The cashier Kaitlyn was rude and disrespectful. I had a coupon from the store and she refused to scan it . She told me that I do have the $12 on frozen food. For a $4.00 coupon But ,that I should use it later on. Who does that ? Never , ever ."

"Lisa the pharmacist would not help me with my medication. I have a medication on back order and it’s Christmas and all she said it was sorry there’s nothing I can do. They could’ve called me a few days ago to maybe call my doctor to send it somewhere else because no CVS has it. If I had a car, I will transfer my medication and never go to CVS again."