CVS

"There is no service here. Received two texts to pick up medication, on first one went to pick it up,.... not there, when I received second text went that day..... not there. I said why are they telling me to come in when there is nothing to pick up yet. They said it was corporate sending those texts, they are not connected to them. I said it is also on the website. Also stated they have nothing to do with that. I said how will I know when to come in then, they said you will get a text, I said you just told me I cannot believe those texts, or the website. Now they are telling me they want to get in touch with my Dr, and they are not calling CVS back, as CVS wants to change my medication. I said you are not a Dr. you have no right to waste more of my time, my Dr's valuable time, making such a call. When I am convinced that my Dr. knowingly operates so much better then anyone behind this counter. They need to fire them all and start a knew. Never seen so much disfunction and poor attitude in my life. Who knows what other mistakes they are making here, when they cannot even execute a straight forward scripts."

"You go here because you have to go to CVS or Walgreens for prescriptions. The big chains know you are stuck with them so customer service sucks. They don't even look at you from behind the register."

"my mom went today, a older man was racist towards her and was super rude saying that they didn’t have the meds that she had to wait until tomorrow for her INSULIN. she is a type 2 diabetic which she needs her insulin, she called earlier and they said the medicine was ready. She called right now and they said the medicine has been ready since 11 am!!!! a lot of people have had complaints similar to this (mostly hispanics and poc) with the same guy, he is a older male with glasses and white hair. pls get better staff cvs"

"Rude, offensive and shady place. Costco repeatedly requested my Rx to be transferred. The pharmacist here simply ignores the request. When I called to request it myself, she gaslighted me. Insisted that she had been doing transfers "all day" -- and Costco never had contacted her."

"Since 2014, I have been a customer at CVS 199 Sudbury Rd. Other reviewers have mentioned long waiting times on the phone and I could add the app doesn't always keep up! However, my review is positive because of the staff that work there. This CVS is extremely busy and I mean the Pharmacy. I have always been treated respectfully and that is very important to this 77 year old. Good to support local workers such as the staff at CVS. Remember, they helped us through Covid"