CVS Pharmacy 199 Sudbury Road, Concord, MA 01742

"The CVS computer did not remind me around Nov 16 that my Accu-Chek prescription could be renewed after 90 days had elapsed. My prescription expired a week later and had to be written again. When the new prescription came in it was missing some code that said Medicare would pay the whole cost. CVS did not notice this error and wanted me to pay $240. for the test strips. When I got my new refill I had lost another half day and an extra trip to CVS. The CVS computer services are erratic."

"Pharmacy folks at Concord MA CVS (199 Sudbury Rd) are always friendly, courteous, and helpful. A couple of them know my family by first name now which makes us feel special. ☺️"

"Last time, I was given the wrong dose (20 mg) of doxycycline for a tick bite (should have been 200 mg). Luckily, I read the paperwork and realized the mistake when it mentioned dental prophylaxis and that this dose would not fight an infection. Getting the correct Rx took three trips to this pharmacy. And it could have resulted in a serious Lyme infection had I taken the dose given to me. Worse because I would have thought that I had been successfully treated after taking the antibiotics. Yesterday, I arrived at 1:31 pm for my son’s Rx and was told by the man at the pharmacy register to come back after 2 because they were on their lunch break, which started at 1:30. There was someone also at the counter and I’d gotten a text saying the Rx was ready for pickup. I couldn’t make it back until 5:30, only to discover the pharmacy had already closed. So it took three trips to get my son’s Rx as well. I’ve never had a job where it was expected that everyone in the department would have lunch at the same time. I was already thinking that I wanted a pharmacy where a mistake like dosage wouldn’t happen so easily, but now, I also want a pharmacy where one trip is sufficient."

"I appreciated the patience, focus, and teamwork of the pharmacy team. They worked at my problem until they resolved it and still managed to provide great service to other customers at the same time. Very professional and very appreciated! Also, med prices are out of control btw...the self pay price of my 2 meds was over $1200 for a 90 day supply, but luckily I have insurance so my actual amount ended up being under $200. Thanks CVS pharmacy for sticking with running numbers through several times even though the system was being buggy!"

"The pharmacy is always busy, but most of the time people there are helpful. Not so yesterday. Went in at 5pm with a question for the pharmacist, went to the "consultation" window and waited. Three ladies working behind the counter and they pretended I wasn't there. I stood patiently, they walked past in front of me a few times, still nothing, Acted like I was invisible. They couldn't even be bothered to say they were busy. I've never met such rudeness in a store anywhere, any time."