CVS 676 Southbridge Street, Auburn, MA 01501

"I'm tired of coming here from spencer. It is frustrating to "pick up" a prescription but it isnt ready. So I have to wait more than 2 hours. Come back in 2 hours, ITS STILL NOT READY! I can understand falling behind but when you give a time window maybe stick to it please."

"Inadvertently consumed water that was 6 weeks past its expiration date due to CVS' negligence in properly rotating their product. I was caused unnecessary stress when I realized I'd drank the whole bottle and that it was expired, as I am in my third trimester of pregnancy. Upon returning from my "babymoon" vacation, I immediately went to CVS with both the bottles and the receipt to let them know what happened. I was promptly scolded for "not coming in sooner." Only 10 days had elapsed, and as I stated before, I was on vacation and out of town. No one at the store seemed to care in the slightest about my complaint. I then contacted CVS Customer Service who gave me a case number and indicated I'd be receiving a call from their Distributor. After a week passed and I'd heard from no one, I called back only to be told that the case had been closed without contact and that they considered it resolved. I am now currently in contact with their insurance company, who also doesn't seem to care in the slightest because me and my baby apparently didn't get sick enough for their liking. It's really ironic that CVS is a drugstore and pharmacy that claims to focus on health, and yet could not care less about the health of their patrons, and actually puts their customers at risk through their actions and lack thereof. Despicable."

"If you aren't going to open at your posted hours you should change the post. Left work to pick up my prescriptions and apparently we are waiting for the pharmacist before they can open. Your customer's time is just as important as yours is. Be more considerate."

"I had scheduled a Covid booster at this location 2 weeks in advance of the appointment. I get a voicemail the day of, saying that the person giving the immunization leaves a full six hours before the appointment time I booked online - and could I come in within the next two hours. Of course, I did not get the message until after it was too late - and then when I tried to call, no one picked up (I gave up after a half hour on hold). I have a two month old baby at home, and my husband and I rearranged both our schedules in order to accommodate the appointment I had booked. Astounding incompetence and completely unacceptable!"

"Extremely rude service. For better service simply visit another CVS. When asked for the name of an extremely rude pharmacy tech I was told she would not give it to me. After calling another CVS and corporate, please know they HAVE to disclose first names! The manager at this location Vicky flat out lied. Said she heard my conversation with the tech when she was on phone. If so what kind of quality care was the manager who also illegally withheld her name giving the patient on the phone? Save yourself an hour headache and roll on to a store with a kinder staff. Not to mention when they thought i left they continued to talk about me to other employees and customers. Embarrassing and harassing. They threatened to call the police when I asked for their names and refused to give me a pen to call corporate. When the staff handing your meds knows every detail about you and you can't know their first name something is wrong. Beware!"