Billerica Veterinary Hospital 31 Lexington Road, Billerica, MA 01821

"My first appointment was perfect! Open communication and great personality from the staff that helped us. I didn't experience ANY OF THAT for the follow-up today. The directions that were explained to me for the follow-up did not happen. I wasn't asked for his stool sample, there was no follow-up test to see if the anaplasmosis was taken care of with the antibiotics. And then when I voiced how I felt I got the "stare-down" from their associate at the desk. If you're going to use this vet, make sure it's a one-visit appointment."

"Well called to cancel appointment for today because had to put dog down Saturday night. Asked if they happen to listen to messages from weekend because left message Sunday.Receptionist blew a gasket complaining that there is only 2 of them and everyone needs help. Tried to tell lady I was just trying to cancel appointment for later today. Very unprofessional, disappointed in service and would (Never) recommend this place to anyone!!! Very disrespectful environment.."

"We recently brought our Doberman puppy here to get her ears cropped on recommendation from our breeder and we couldn't be happier! Not only was McGrath Animal Hospital the most reasonably priced vet, they have been excellent with customer service. Dr. McGrath is an awesome surgeon and true professional and staff have been great. Would highly recommend."