Gentle Dental Brookline

"As usual, a punctual, thorough, and effective cleaning with Yelena! Best hygienist ever. Also a nice visit with Dr. Li, checking in on things she's fixed for me previously! I recommend this practice to all my family and friends."

"Although the hygenist I had was very nice (the only reason I am giving 2 starts instead of 1), the dentist (Dr. Li) was very rushed during my check up, and I felt as if she kept trying to sell me on more expensive services. My main issue was this location's lack of organization and communication to their patients. Here's a summary of my experience (the last being my biggest and ongoing issue): 1) During the appointment, I sat in the check up room for over 20 minutes, before I decided to walk out and ask the front desk how much longer it would be. The receptionist then told me to wait a few more minutes, and rushed around to find people. I'm pretty sure they forgot that I was even there. There were also a lot of interruptions (people coming in and out of the room to get things) which was not a pleasant experience. 2) For first time patients, the "initial check up" and cleaning must be done on separate appointments, so I had to come in 2 days in a row, which is inconvenient. They said that they told me this in an email beforehand, which I went back and looked at. The email was poorly worded and could be misinterpreted easily, they did not make it clear that I needed to make 2 separate appointments to get my 1st cleaning 3) I booked an appointment in April 2023 online (because they don't take appointments over the phone). On this appointment, I left a note saying that I was with DeltaCare, which only allows me to select 1 in network dentist to be my primary care dental provider. I selected Dr. Li. After my initial check up, I was told that I had a balance owing, and they did not accept my insurance. They did not make me aware of this before they finalized my appointment (even though I had a note) and did not mention it before I stepped into the cleaning. 4) It's currently January 2024, and I am still trying to get a hold of the manager of Gentle Dental Brookline to help me settle my bill. I have spent many days, and several hours on the phone between insurance and this clinic. DeltaDental DeltaCare assures me that Dr.Li is in network, and I do not owe any money to the clinic, while Gentle Dental receptionists tell me that they are not in network, and do not call insurance for patients. I told them that this is not for me specifically, but they as a whole need to call DeltaDental to tell them that they do not want to be in network, because Dr.Li is still listed as a provider and can be selected for this insurance plan (that only allows for 1 dental provider). I've been told that notes have been made on my file, but then I call back a couple days later and a different receptionist says that I have no notes listed. I've been told that the manager must handle this, but when I ask to speak to the manager, I am told she has to call me back (which she never has). There has to be more than 4 receptionists there (because that's how many different people I've talked to, all of which were unhelpful), and I still can't get a hold of this manager. I write this review while on hold with Gentle Dental (it's been 15 mins). I have no issue paying the balance, however I find it unfair that I paid a dental insurance premium, which is completely useless if my only dental provider is Dr.Li, who does not accept this insurance plan. I was also told by 1 receptionist that there have been issues with DeltaCare with other patients, however the clinic has done nothing to rectify this issue because they "do not call insurance". If you have DeltaCare, PLEASE do not select Dr. Li, because you will not be able to use your plan. If you are not with DeltaCare, I hope you don't need any help from reception or admin, because it is a nightmare. **Edit** I finally got a hold of someone in the clinic (1 hour spent trying to reach them), and apparently there was an adjustment made on my account 4 days ago so I have a balance owing of $0. No one from the clinic updated me, but I'm glad its finally over. I hope they resolve this insurance issue for future patients."

"This dentist office is just an absolute pleasure. I’ve been off track with going to the dentist for a few years and the second I sat in the chair they got right down to business! They even managed to fix one of my fillings that was causing me an issue same day. This practice will be my primary dentist now as I don’t think any other practice could top the service and the experience I had. Well done gentle dental!"

"Very friendly staff. They were very informative and took their time to explain each and every step of the process to me. And also explained what I might want to do for my upcoming visits as well for best health. Will definitely be sticking with them going forward. Let me also add that they were right on time with the appt which I can’t say the same for my previous dentists office. And the reception was very nice and welcoming as well!"

"It's great to have a Chinese dentist here and she is considerate and thoughtful for patients. I am a new patient just moved to MA, and after seeing and talking to her, I knew this is a correct dentist office for me. I appreciate the Endodontist who performed the root canal treatment form me too! She's patient and gentle."