Extended Stay America Premier Suites - Providence - East Providence

"Due to a combined medical situation and December power outage (expected to last at least 2 days), we needed a place to stay--with cooking facilities--quickly. The front desk staff was more than accommodating, arranging for both an early check-in and an early check-out (because our power came back on). The location was convenient--close enough to home that I could periodically monitor the situation there--and clean. They provided cooking and eating utensils, making the stay easy. Though I'm hoping this confluence of events won't occur again, but if they did, I know exactly where we'd stay."

"My compliments to the staff at this hotel. The room was extremely clean and held a very relaxing feel to it. Sound quality was also excellent as no noise could be heard from other rooms. Within 20 minutes of reaching my room the staff called to make sure I was satisfied and told me to not hesitate to ask for anything I needed. I would have liked to see an in room safe. Price was very reasonable and was worth it. I would definitely recommend this hotel."

"We Stayed Here For Our 32nd Wedding Anniversary. Janet From Night Shift On 11/10/23 Checked Us In. She Was Knowledgeable, Friendly, Professional, Funny, Kind, Compassionate And Passionate About Her Job. I Would’ve Given A 5 Star, However I Didn’t Like That We Had To Bring Our Soiled Towels To The Front Desk In Order To Get More. We Had Asked The Housekeeper If We Can Get 2 Rags And One Towel And Thats What We Were Told. It Would Be More Convenient To The Customer To Get Them Off Housekeeping Instead And Not Having A Continental Breakfast, Other Than That, Everything Was Good."

"We received excellent service at checkin: explanation of pet policies, received a little welcome gift (Halloween), description of rooms, etc, with the wonderful woman at the desk. Every employee I saw during my stay was smiling and friendly. We stayed in a pet friendly queen bedroom. It was clean and nicely set up. The room came with a refrigerator, stove top, microwave, ample drawers, hanging space, and a recliner. Plenty of plugs and USB port on nightstand light. The bathroom has plenty of decent towels and was very clean. Loved the shower. The pet policy is reasonable. It costs $25 a night per dog. You are expected to have your dog use only a pet area to toilet and clean up after them. Pets can not be left alone in the room and shouldn't disrupt other guests. If you try to sneak your pet in and they find out, it's a $200 charge. So, you've been warned. Really great experience at an affordable price. I actually paid about the same at a horrible motel on the way up to Massachusetts. Highly recommend for anyone traveling in this area."

"There weren’t hot water in the shower. I first noticed it at 6 pm and told the receptionist and she said that she was gonna call her boss. At around midnight I tried to take a shower again but no hot water, I had to take a shower in ice cold water!! The next day when I spoke with the manager she said that the problem was fixed 15 minutes after the first knew about it - a lie and she refused to compensate me in any way. In addition, the gym was very lame, there weren’t even dumbbells! And the ‘breakfast’ was a joke. They advertise free breakfast but what they offer is coffee and oats in a bag. Not recommended - there are much better hotels around for a decent price."