Holiday Inn Express Newport North - Middletown, an IHG Hotel

"Joe D. was simply amazing. He is the epitome of customer service with a smile! My husband and I had a wonderful time mostly because of him. He was so warm and welcoming. He was there every time we came and went. I swear he never goes home. I'll definitely be back to see Joe. Give that man a raise & a promotion. He could teach some of these other hotels a thing or two! He is knowledgeable in regards to the area, hotel, and restaurants. Thanks for a fantastic stay Joe! Happy New Year to you and yours!"

"Our hockey family stayed at this hotel this last weekend. The staff was helpful and kind and simply wonderful with our kids. It was a great experience. A special thank you to Sean who made the experience extra special for our kids. Everyone went above and beyond. Thank you!"

"We stayed at this hotel for a few days. Rooms were clean. The staff was great. When I told Sean at the front desk that the only thing I wished the hotel had was destination chargers for EVs he went out of his way to make sure that I had a parking space near an outlet so I could change my EV. Even after I told him that I really didn't need to charge, he put a cone to reserve that parking space for me. He definitely went the extra mile. I still wish the hotel installs destination chargers but even if they don't have it, I'll still book this hotel because of the staff they have."

"Holiday Inn was a better than expected stay. They had a decent breakfast and plenty of it. This is a budget hotel but I liked it. It has 3 floors and I will say the elevator is slow. That is my gripe. This isn’t a 5 star hotel but gets the job done."

"Our rooms were nice and clean with everything we needed— shampoo, conditioner, towels. The pillowcases were clearly labeled "firm" and "soft". Wifi was reliable. Breakfast was delicious. The pool was heated. We joked about wanting to live there, it was so nice. The manager (we never got his name, but he was tall and bald and young) was super polite and helpful. He interacted pleasantly with us and other employees. We could tell he was busy but he never was rude. Kudos to him— I give him 5 stars. The only downside was that the outlets underneath the lamps were unreliable. They'd start out charging and then just randomly stop. Each of us in our family has a phone and a laptop, so that was inconvenient."