Four Points by Sheraton Albany 3 Mount Hope Way, Albany, NY 12202

"Amethyst the sales manager & Sarah at the front desk are both amazing and sweet. 10/10 customer service skills for both of them. The property is very clean and smells amazing."

"Manager Jose and Ezy were very nice and helpful people- above and beyond! Stayed here for one night, and managed to leave a brand new pair of shoes in my room. Called as soon as I realized, and housekeeping had already set them safely aside at the front. They even shipped them to my house to save me a 3 hour trip."

"I have an ok stay. One day breakfast was an hour late but I understand the hotel is probably short staffed. What I will say is I was utterly impressed with an employee named Kaneisha. I was waiting SOOOO LONG for some food and for SOMEONE to come and ask me at the dinner area what I would like or need and no one came to my rescue. Kaneisha came up to me asked me if I was ok and she was the BAR TENDER. Honestly thanks to her care I absolutely said yes to a drink and I was very pleased by her attention and my experience. She cares , she pays attention and clearly she was the only one during my stay that made me feel like my stay was worth it. I don't understand who works the restaurant area but they obviously need to hire someone. The bar tender made my drinks so fast and just the fact that she would small talk and ask me how I was doing made me feel like she cared. She deserves to be more then a bar tender in my honest opinion for stepping up! By the way the reason why I gave a three for rooms was because I did not get room service every day. I got It every other day. There is some fun things to do within 7 minutes away. Good location!"

"Very inconsistent amenities, poor housekeeping, and paper-thin walls and ceilings. - Housekeeping did not come unless I flagged them down, and even then they did not change the bedsheets and would only leave one new bath towel. - The restaurant was not open during the listed hours due to a lack of sufficient staffing. - Low water pressure in the sink and shower. - Cheap construction: I heard TVs on both sides of me and footsteps at all hours from the guests above me. - Never any regular coffee in the lobby during morning hours; only decaf and hot water. The upsides were a comfortable bed, free and fast WiFi, reliable A/C, indoor pool, working gym, and easy access to the interstates. Unfortunately, there are not a lot of good hotels in this area. This might be considered one of the "better" ones and that's a real shame and a sign of the lack of service and quality in the hotel industry."

"The new General Manager Jose is just as disrespectful as the old one. I received a phone call from the assistant general manager saying to me that he would like to meet with me & possibly see if I wanted my job back after being terminated wrongly by Todd (the old GM). I was also told that the assistant spoke with the owner of the hotel & they both were on the same page about everything. I accepted the offer & came in 2 days later as scheduled to speak to the assistant general manager & the general manager himself. I thought everything was going fine until the end of our conversation when Jose (GM) told me that he will give me a call the next day by 12pm IF he wanted to move forward with me & that if he didn’t want to move forward he will not be calling. I confusingly said okay. The next day comes & it’s past 12pm so I called Jose to ask him why didn’t he want to move forward with everything ? Because I was under the impression (from the phone call) that I was getting my job back, especially if the owner agreed. Jose went ahead to tell me “I told you if I didn’t call that I wouldn’t be moving forward with you”. I then say can I know why ? (Again being confused due to the phone call I received before) He then tells me he doesn’t not need to disclose that information with me & rudely hangs up the phone. I then call back to ask if I can have the owners email or number because I am just confused as to why now I am not being accepted back & he tells me he can take my number down to pass on to him & he will reach out to me if necessary. I didn’t trust that so I kindly asked if I can just receive the owners information instead so I can reach out myself & Jose denies it. I am kinda glad now that I wasn’t accepted back because a General manager that acts like THAT is just beyond unbelievable & needs to be corrected. Not only did I get my time wasted but I also turned down other jobs being under the impression that THEY wanted ME back, not the other way around."