Newtown Hair & Beauty Supply 865 North Broad Street, Middletown, DE 19709

"Too cramped and small...Very disorganized stored amd not great customer service..Sad to say..but save ya mo ey and go the Koreans @Beauty Supply next door to Petco"

"I drove from Bala Cynwyd (Philadelphia) to shop at this store, since my friends assured me that it was Black-owned... and figured it would be worth it. I gleefully asked the African woman at the register if this was a black-owned business. The woman suspiciously, then coldly affirmed that it was. l purchased what I needed and walked out disappointed by her rude, offbeat, unprofessional behavior. That was 2017. Visiting friends in Middletown, back in 2019, brought me back to the store. This time I met the actual owner, (a male... perhaps her husband) who was kind and friendly. So, while my friends were getting their stuff, I purchased approximately $60 worth of goods and left satisfied. Still, I wouldn't go out of my way to drive to Middletown, DE, from Philadelphia, PA, unless I was visiting my friends. It's unfortunate there aren't more Black-owned hair care supply businesses in Philadelphia. Black businesses, whether African, African-American, or Caribbean could benefit from giving the customer service they themselves want to receive."

"I would honestly give them negative stars if I could. The customer service is HORRIBLE. I went in to purchase a wig. This being my first time, I asked for assistance and was told no, to pick one and he would see if it was in stock. After trying on a couple in one isle, I found two that I liked, but wanted a third option. I asked the older gentleman (heavy set with glasses) if they were in stock, and if so, how much? I said "While you look for them I'm going to go to the next isle and look." He said "NO! You can't try on anymore wigs." I was taken aback and asked "Really???". He said "Yes!" I said "I was trying to support you because you are a black owned business. However, I refuse to spend my money where I'm not treated with respect. You have just lost a customer!" I paid for the wig cap I used and left. I will never shop there again. NEVER!"

"Never really had an issues here. The store is unusually compact with items almost making it impossible to get up and down the isles. I feel like they'd do alot better with a major overhaul in their inventory. For things that aren't selling, maybe store them neatly in the back somewhere? I suppose with a store so crowded they would feel like they need to keep an eye on people, which you want folks to feel welcome... but do businesses even read these reviews anyways? What do I know? I'm just a customer..."

"Horrible. I asked the lady nicely for a certain type of hair and she continued to give me the wrong one. All my experiences there, they made me feel stupid. Reading the reviews I agree hold heartedly to the 1 star reviews. The business would lose customers if another hair store was built. This is utterly ridiculous. I drive all the way to Bear or Wilmington, so I can get better hair and better well everything !"