Pep Boys

"I ordered 4 tires from Giga Tires and had them shipped to the PepBoys on 729 Philadelphia Pike in Wilmington, DE for installation on Sat 01/27/24 at 9:00 am. Even though I prepaid for the tire installation service (through Giga), the employee,Raymond, was unable to process the PO. He was very rude and disrespectful to me. He made me wait an hour before he told me that I needed to come back on Monday (to have my tires installed) because he needed to contact Giga during their business hours for payment authorization. I called Giga on Monday and I was informed that Raymond processed the payment incorrectly and there was no need for my installation to be delayed until Monday. Note I stayed home for work for nothing!!! When I dropped my car at Pep Boys on Monday, Raymond had an attitude and accused me of informing Giga that Pep Boys refused my service (which is not true). I told Giga that Pep Boys would not perform the service until they received payment. When I went to pick up my car, Raymond was very rude to my boyfriend and I. He said my tires were cheap and his team had a hard time installing them. He claimed my rim was broken (when I dropped off the car) so I went to the car to investigate. When I started the car, I noticed the low tire pressure light was on. I immediately returned to Pep Boys to report the issue. He claimed the low tire pressure light was on when I dropped off the car. He also claimed that two of my pressure sensors were broken. Note, he did NOT call me beforehand to inform me of these issues. My rim and sensors were NOT broken before I went to Pep-Boys. The Toyota Dealer performed a multipoint inspection on my car less than 2 weeks ago and did NOT identify those issues. The dealer only identified that 2 of my tires were bad."

"I had a tire problem so I took my SUV to Pep Boys. I got a quick assessment and was scheduled for service the next day. Arriving at my scheduled time, the mechanic talked me thru my issue, made several recommendations, and helped me settle on the one that fit my situation. I was heading back home in less than 90 minutes with no tire problems. It was quick and the price reasonable."

"My experience at the location was great, but the lack of info and option to save money while speaking with a gentleman named Raymond was otherwise. I knew what I needed done, and he opted out of telling me I would save money buy NOT supplying my own parts was a bit distasteful."

"I brought my vehicle to this location in need of my brakes to function properly for safety. Charged me damn near $1,000 to get my back brakes, rotors, caliper replacements and labor. My front brakes were mainly the issue and they recommended the back brakes to get done. My car feels the same exact way as when I first brought the car to the shop. All of that just to still not being able to drive at least safely on the road until paying for another $400 to get the fronts done. Who really pays damn near $1500 just for breaks??? Definitely feel taken advantage of as far as my time and money. Told them I had a better deal elsewhere for half the price and asked if they can stop before beginning service since they needed the parts that had to be ordered. They refused to put my car back the same way it started forcing me to have to pay all the fees and making my car unable to drive to the next location. I basically got robbed and my problem was not even fully resolved. I’m gonna learn how to put my own brakes on and will never pay a large fee of that price again. Or at least have my own parts purchased and just get a maintenance shop to do the labor. Happy holidays they say, definitely a slap in the face and hands in my pocket in my mind."

"Went to Pep Boys on 202 and found out it was closed. Except for service. So we went to the Pep Boys on Philly Pike in Claymont, and they were great. The service was great. Definitely a smaller store than 202, but we were able to purchase what was needed. Thanks for the good customer service."