Starbucks 4816 Edgmont Avenue, Brookhaven, PA 19015

"Absolute worst costumer service I have ever seen. Rude worker ruined my day. Simply wanted a drink and food. When I ordered, I asked for the food and they didn’t have it. I ask for another, nope. Order ANOTHER food, nope out of that too. You’d think someone who works in the food industry would then give suggestions of what they do have. Nope. Sat there and let me order about everything on the menu just to say they don’t have it. Ok. Ended up with no food. After I drove slightly away I simply said Wow ok. Got to the window and she is insanely rude. Says she can hear what I said and basically yells at me for it. Yells at me for saying wow because Starbucks is out of everything?! Absolutely not. Tall, gingerish, round, white women, with her hair cut just below her ears. Won’t be coming to this awful Starbucks again."

"This Starbucks is truly going downhill. They’re completely understaffed and it shows. However, the customer shouldn’t have to deal with that. I order from my app every morning, yet I’m still waiting 10 minutes for my order. The employees are extremely rude they never apologize and only say “everyone else is waiting just like you” also heard one staff member with red hair who often makes the food say “if y’all don’t want to wait make your coffee at home” this store has a very bad atmosphere. The barista Liz made me a HORRIBLE matcha it looked like oat milk with a small scoop of matcha. This location needs a completely revamp and new staff who actually care about their job. The food is extremely cold because you’ve been waiting 10-20 minutes for your drink. They don’t clean the utensils after making the drinks because there’s so many. Truly disheartening."

"Store could be better stocked and cleaner. There are a lot of people “working” behind the counter but it always seems super slow to get drinks even when you order ahead. I think they employees need better structure and direction/organization."

"I've never had bad service or coffee or anything from this Starbucks. Everyone who works there has been beyond friendly and great at customer service. One of the women who works there was above and beyond kind to my younger daughter. The drinks are delicious. And really, I never see anyone who works there not working hard. I highly recommend this location!"