Del-One Federal Credit Union - West Dover 270 Beiser Boulevard, Dover, DE 19904

"I loved Del one Federal credit Union however, after my recent loan that I got back in early September. I have been extremely disappointed. I was offered at time of loan for them to process my tag work as something that they have recently started doing. Which I thought was fine because it saved me the extra headache of having to go to motor vehicle. Well that’s where I was wrong. It is been five months And I haven’t received anything or gotten any update other than it’s still being processed. I work at a dealership that it takes 2 to 3 weeks for us to get tags and at the longest eight weeks. I feel like I should be fully refunded the processing fee I was charged to do this due to the fact it is not been done in a timely manner grief. It is caused me to go to motor vehicle to get multiple temporary tags. so if you are reading this review do not waste your money and do the tag work yourself!"

"I can see why they are ranked at the stars they are ranked. I applied for a personal loan got instantly approved but loan officer K.C is the worst and because of her I just told them to forget it. She called me once throughout the entire process and rather email and text. Requested she call me twice regarding questions and comments I had and she never called. You call her and she never picks up! Emails and texts get responded to once a day and at the end of the day. How are you a loan officer but i have to ask you how much i was approved for? I called to complain and Heather didn't even let me get the entire story out before she rushed me off the phone. This is a major cooperation so I'm sure my complaint won't go anywhere but I would tred lightly trying to do business with this branch. I am not a rude or an irate person, most people who complain about customer service are the problem but in this case I wasn't. I will be certainly taking my money elsewhere!"

"Very disappointed with their mortgage loan services. It’s been 3 weeks since we first contacted a loan officer in regards to a pre-approval letter for a house and I still don’t have a pre-approval letter in my possession. Terrible communication and cannot get ahold of our loan officer."

"I do not recommending having an account & doing a car loan with them. I cannot get my title. I paid my car off in June or July, it’s now October and they keep “mailing it to me” but I have yet to receive it. I have called multiple times & keep getting told “ it’ll be there by the end of the week “… not. I can get mail for my credit card bill & that they are changing their over draft policy but can’t get my title for my car."

"My boyfriend is a customer. He applied for a loan. When Jennifer called him to make an appointment for him to come in to finalize the loan he was not himself because of some unrelated trauma that had occurred in his life. When we got to the bank we were told that Jennifer had called ahead and I noted that my boyfriend was treated with such compassion even though she was not aware of the situation. When we got to the bank I explained to Yenna and she treated us both with such respect and professionalism. Since I have been with him for 5 years I have been impressed with how he has been treated. Kudos to Del One for their customer service and making people feel it is not all about the money."