Dover Federal Credit Union

"Poor customer service trying to get payoff for insurance company. Sit on hold for 1/2 hour when they just opened so they can’t be that busy. Stay away from getting any loans from these people. Especially car loans. They don’t even deserve one star."

"I have been going through the most ridiculous auto loan process with them for the last nine months. I initially had a loan officer who emailed me regularly and then just stopped. I provided all of my documents to secure the loan application and I heard nothing back. After two weeks I went into the bank to figure out what’s wrong. “Oh she’s out with Covid and won’t be back for another week.” Okay… so I came back a week later, and found out she no longer works at the bank. So now I’m in limbo. I requested to speak to a manager because my application was going to expire if I didn’t complete it that day (it was Christmas week). Finally got the branch manager involved and he directed me to the assistant manager who I thought solved the problem. Signed all of my documents and gave any other required documents. Now fast forward to January 2022, I have a loan for the car! Awesome. I go to the DMV to get it registered and the DMV has nothing on the car other than the original owner (my father). Okay, so I relay the information. Went to the bank to figure out the next delay and I was told that it would take about 3-4 months till DFCU title company catches up on their backlog. I still checked twice a month with the DMV. Nothing. Now in may I went back into the bank to figure out the issue and they then tel me they have not received my title from the financing service my dad used. So I contact them only to find out that the title was sent out in January to the exact DFCU branch I’ve been going to. Now I request them to send it to my dads house so I can hand deliver it. I did. Now today 8/18/22 I walk into the DMV to register the car in my name and guess what… DFCU STILL HAS NOT SENT MY TITLE. So now another hour wasted inside the DMV, I go to DFCU to solve this issue. I’m furious about this whole thing. I sit down in the office with my THIRD loan officer and get told I need to redo all the paperwork that was initially signed and notarized. I was also told that the assistant Manager that “solved” this problem is no longer with the bank. Provide more documents to prove who I am in relation to my father as well as to start this process over again. The “notes” on file said they tried to contact me via email about the the missing information. So I checked my email and showed that I received nothing other than a reminder that a credit card bill was due. It’s been nine months and I’ve been treated horribly especially with my first car purchase. I will never utilize this bank ever again after this. Horrible service and DFCU should be ashamed."

"Literally the worst place I've ever had to do any banking. I can't even get ahold of anyone to make payments, unless I physically go into the store. Calling in? Wait on hold for 45 minutes and it disconnects. Make a payment online? Nope nothing online actually works correctly. Actually find a human to talk to? Transferred and put on hold indefinitely. Try to use the automated teller? It asks for random numbers and codes that I don't even have for my account and puts me back on hold. I've had a loan through these guys for over a year and I don't honestly know if I've hated doing business with anyone else as much as Dover Federal Credit Union. Employees are nice in person, the company itself just sucks for customer service besides that."

"Absolutely worst experience here. Had to cash a check for a customer of mine, she used a different bank than usual. So she asked me to drive to DFCU. Upon entering the drive thru, I read the sign and it said they do cashing. After a 10 minute wait I get told I have to come inside because I don't have an account with them. No problem, I figured that was the case for security anyway. 15 minutes of waiting to be seen by a teller just for them to take 15 minutes more after taking my ID and social card to tell me that there is a 5$ fee and it will take even longer. Worst bank experience ever."

"Great group of people here. All their locations are great but the Dover location is the best to me. Management is very understanding and will work with you to get things done. I highly recommend this location for both personal and business accounts. Apart from them being a Credit Union they are a very active local bank in the community which is what you look for in a bank."